Product vs Service in ServiceNow

ServiceNow has Products and Services. They’re not the same thing. Here’s the difference. TLDR Products are what you sell to customers (SOMT, Product Catalog). Services are what you deliver and support internally (CSDM, CMDB). A customer buys a “1 Gigabit Internet Plan” (Product). You provision and manage a “Fiber Internet Service” (Service). The Breakdown Aspect Product (Product Offering) Service…