# servicenow (audio feeds) — RSS Amplifier Recent posts from the 3 feeds in the RSS Amplifier directory that cover servicenow. Page: Feed: --- ## [Why Translation Isn't the Same as Understanding | Multilingual Content at ServiceNow](https://omny.fm/shows/servicenow-techbytes/why-translation-isnt-the-same-as-understanding-multilingual-content-at-servicenow) _2026-08-20 · ServiceNow Podcasts_ Why multilingual content is a business risk, a compliance question, and an AI-readiness problem - not just a translation checkbox - with ServiceNow's Lyena Solomon. #ServiceNow #Localization #Globalization #AI Chapters 00:00 Cold open: "half ten" and the meaning problem 00:29 Welcome + episode topic 00:53 Meet Lyena Solomon 01:12 Why this isn't just translation 03:49 The word "order" - context… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/682d0b0a-e435-4cb3-a6a3-b4ab017dbe88/audio.mp3?utm_source=Podcast&in_playlist=c27942bc-1e3d-412a-a004-a9fa0168417c) ## [Honest No-BS Data Podcast 7th Year and Season 12 Kick Off](https://omny.fm/shows/catalog-and-cocktails-the-honest-no-bs-data-podcast/honest-no-bs-data-podcast-7th-year-and-season-12-kick-off) _2026-08-19 · ServiceNow Podcasts_ This is the start of our 7th year of doing the podcast. Juan and Tim kick off the 12th season sharing who are the upcoming guests and what's the latest on their mind about this crazy data and AI world: The new website ( honestnobsdata.com ) and discussed building a knowledge graph of the podcast itself Two types of semantics: for AI context vs. for system interoperability The vendor hype gap vs.… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/ec23d51c-1891-4428-81ee-b387002de817/8ed340df-d6b3-4cb2-950f-b4ab01134484/audio.mp3?utm_source=Podcast&in_playlist=c27942bc-1e3d-412a-a004-a9fa0168417c) ## [Teaching a Computer to Speak | Voice AI in the Real World](https://omny.fm/shows/servicenow-techbytes/teaching-a-computer-to-speak-voice-ai-in-the-real-world) _2026-08-05 · ServiceNow Insights_ Voice AI sounds simple until you try to deploy it at scale - across airports, accents, languages, and thousands of employees at once. In this episode of ServiceNow Insights, host Bobby Brill sits down with Midam Kim, an ML engineer and linguist at ServiceNow, to unpack what it actually takes to build voice AI as an enterprise product. From the out-of-vocabulary problem (why AI still struggles with… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/68a21253-7f57-45e3-b58c-b49b014f06d9/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [ServiceNow Process Intelligence | Don't Automate the Chaos](https://omny.fm/shows/servicenow-techbytes/servicenow-process-intelligence-dont-automate-the-chaos) _2026-07-22 · ServiceNow Insights_ Most organizations deploying AI agents can't answer a basic question: is it actually working? Not whether the agent runs - whether the process actually got better. In Episode 3 of our process mining and process intelligence series, Damian Pascale and Roz Parpia join host Bobby Brill to go deep on what it actually looks like to run process intelligence with AI in the mix - from the AI Visibility… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/b645c9ce-11b0-4c2d-a412-b4870149e453/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [ServiceNow Process Intelligence | From Sticky Notes to Process Maps in Five Minutes](https://omny.fm/shows/servicenow-techbytes/servicenow-process-intelligence-from-sticky-notes-to-process-maps-in-five-minutes) _2026-07-09 · ServiceNow Insights_ Is process mining just Six Sigma with better software? Two former Lean Six Sigma consultants - now Product Managers at ServiceNow - answer that question. The answer is more interesting than you'd expect. Tomas Galle (Six Sigma Black Belt) and Roz Parpia (Green Belt) join host Bobby Brill to trace process intelligence from factory floors and sticky-note whiteboards to process maps generated in… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/c2cddc03-6c3e-4761-b068-b48101511ee4/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [The Cost of Building the Right Thing | AI, Speed & Discernment at ServiceNow](https://omny.fm/shows/servicenow-techbytes/the-cost-of-building-the-right-thing-ai-speed-discernment-at-servicenow) _2026-06-17 · ServiceNow Insights_ Engineering teams are building ten times - even a hundred times - more than they could two years ago. That's a win, but one not without challenges. Because the cost of building the right thing has climbed exponentially. In this episode of the ServiceNow Insights podcast, host Bobby Brill sits down with three leaders who are living this tension from three distinct angles: the content and design… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/dd9cc7c5-f82a-497d-b998-b4670152c401/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [6th YEAR SEASON FINALE: Juan and Tim Rant](https://omny.fm/shows/catalog-and-cocktails-the-honest-no-bs-data-podcast/6th-year-season-finale-juan-and-tim-rant) _2026-05-29 · ServiceNow Podcasts_ Can't believe it's already been 6 years. Thank you to our amazing guests and specially our listeners. In this season finale episode, Juan and Tim rant about the honest no-bs discussions they've had in 2026 and what are the topics they are looking forward to cover in the next season. See omnystudio.com/listener for privacy information. [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/ec23d51c-1891-4428-81ee-b387002de817/26bf6323-6060-458c-aabf-b459002cdd96/audio.mp3?utm_source=Podcast&in_playlist=c27942bc-1e3d-412a-a004-a9fa0168417c) ## [Being AI Native at ServiceNow](https://omny.fm/shows/servicenow-techbytes/being-ai-native-at-servicenow) _2026-05-27 · ServiceNow Insights_ What does it actually mean to be AI native? Not the buzzword - the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a complete picture of what AI native thinking, building, and working looks like right now. ━━━━━━━━━━━━━━━━━━━━━━━━ WHAT WE COVER ━━━━━━━━━━━━━━━━━━━━━━━━ DI LE - AI Ethicist & Human-Centered AI Strategist, ServiceNow The clearest… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/3cb639f2-0f80-4534-9e6a-b4570162c179/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Pragmatic Use-Case-Driven Data Governance with Jason Doerr](https://omny.fm/shows/catalog-and-cocktails-the-honest-no-bs-data-podcast/pragmatic-use-case-driven-data-governance-with-jason-doerr) _2026-05-20 · ServiceNow Podcasts_ Jason Doerr has spent years watching governance programs undermine themselves by cataloging everything without a use case, naming data stewards who have nothing to actually do, and building central teams that become blockers instead of enablers. In this episode, he walks through what pragmatic governance actually looks like: start with use cases, give stewards real work to action on, and let the… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/ec23d51c-1891-4428-81ee-b387002de817/95c98f4c-6cee-4771-a849-b450014e6578/audio.mp3?utm_source=Podcast&in_playlist=c27942bc-1e3d-412a-a004-a9fa0168417c) ## [TAKEAWAY - Pragmatic Use-Case-Driven Data Governance with Jason Doerr](https://omny.fm/shows/catalog-and-cocktails-the-honest-no-bs-data-podcast/takeaway-pragmatic-use-case-driven-data-governance-with-jason-doerr) _2026-05-20 · ServiceNow Podcasts_ This is the takeaway episode with Jason Doerr who has spent years watching governance programs undermine themselves. He walks through what pragmatic governance actually looks like and digs into PADU (Preferred, Acceptable, Discouraged, Unacceptable) as a practical roadmap framework. See omnystudio.com/listener for privacy information. [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/ec23d51c-1891-4428-81ee-b387002de817/b109f938-f1b2-4527-9181-b45001486be3/audio.mp3?utm_source=Podcast&in_playlist=c27942bc-1e3d-412a-a004-a9fa0168417c) ## [Build with the cheapest GPUs (Sponsored)](https://crawlproof.com/a/RO8RgiJaSHmm) _2026-05-20 · **Sponsored**_ Deployed a live API in minutes; one user spent under $10. ## [Data Catalyst³: Governance × Change Management × Data Fluency w/ Bob Seiner](https://omny.fm/shows/catalog-and-cocktails-the-honest-no-bs-data-podcast/data-catalyst-governance-change-management-data-fluency-w-bob-seiner) _2026-05-15 · ServiceNow Podcasts_ Bob Seiner has spent decades in data governance, and in this episode he joins Juan and Tim to unpacks his new framework, Data Catalyst Cubed, which multiplies data governance by change management and data fluency. Miss any one of them, and you get zero. The problem is that leadership has never treated behavior change as part of the governance mandate, and most data programs have never connected… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/ec23d51c-1891-4428-81ee-b387002de817/3684f78f-3baf-4fd4-8b1e-b44b018116fb/audio.mp3?utm_source=Podcast&in_playlist=c27942bc-1e3d-412a-a004-a9fa0168417c) ## [Day One Ready: What New Engineers Need to Know About AI — Engineering Now Unlocked](https://omny.fm/shows/servicenow-techbytes/day-one-ready-what-new-engineers-need-to-know-about-ai-engineering-now-unlocked) _2026-05-13 · ServiceNow Insights_ Day One Ready: What New Engineers Actually Need to Know About AI | Engineering Now Unlocked Starting your first engineering role - or coming back for a return offer - and wondering what AI actually changes about the job? This episode gives you the real answer, from two engineers living it every day. Jordan Shelton and Cynthia Mathenge sit down with Ian Thurlow (Senior Manager, Data Platform… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/bcdbb784-6fdb-4076-8d4c-b4490000ea64/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [EVA - A Framework for Evaluating Voice Agents by ServiceNow](https://omny.fm/shows/servicenow-techbytes/voice-ai-evaluation-open-source-framework-developed-by-servicenow) _2026-04-29 · ServiceNow Insights_ Voice AI agent evaluation - why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation standards. Featuring real audio examples showing authentication failures, leaked reasoning, and latency problems. WHAT WE COVER TARA BOGAVELLI - Research Engineer, ServiceNow Leading the open-source voice… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/82fd6a28-178f-4264-a5ed-b43a0168d64a/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [AI Control Tower - Governing AI at Scale with ServiceNow](https://omny.fm/shows/servicenow-techbytes/ai-control-tower-governing-ai-at-scale-with-servicenow) _2026-04-15 · ServiceNow Insights_ AI governance at scale - what it means, how to do it, and what regulations you need to know now. Host Bobby Brill brings together five ServiceNow experts across two conversations for a complete 20-minute briefing on governing AI in the enterprise. ━━━━━━━━━━━━━━━━━━━━━━━━ WHAT WE COVER ━━━━━━━━━━━━━━━━━━━━━━━━ RAVI KRISHNAMURTHY - VP, AI Platform, ServiceNow Why hidden AI is one of the biggest… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/2dccb803-2fad-46ed-8981-b42d004c2346/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [AGENTIC AI - The Future of Work and the Agents Building It](https://omny.fm/shows/servicenow-techbytes/agentic-ai-the-future-of-work-and-the-agents-building-it) _2026-04-02 · ServiceNow Insights_ What is Agentic AI - and what can it actually do for your business? In this episode of the podcast, host Bobby Brill brings together three conversations with the people building Agentic AI at ServiceNow into one 20-minute briefing. Whether you're leading a team, managing a platform, or just trying to understand what your company is investing in - this episode gives you the full picture.… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/d8b7b897-fc54-494f-8f6d-b41f017f1d50/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady](https://omny.fm/shows/servicenow-techbytes/the-hidden-cost-of-how-your-business-actually-works-process-mining-with-dan-grady) _2026-03-18 · ServiceNow Insights_ Your dashboards show you what's happening. Process mining shows you why - and what to do about it. In this episode, Bobby Brill sits down with Dan Grady to demystify process mining: what it is, how it works within the ServiceNow platform, and why organizations using it are uncovering years of hidden inefficiency they never knew existed. Dan walks through real customer stories - from a double… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/e496a688-be7a-4cf4-b3ee-b404016038d3/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [The Human in the Loop | Ethical AI with Di Le](https://omny.fm/shows/servicenow-techbytes/the-human-in-the-loop-ethical-ai-with-di-le) _2026-03-04 · ServiceNow Insights_ The Human in the Loop | Ethical AI with Di Le ServicveNow Insights Podcast - hosted By Bobby Brill What does it actually mean to build AI responsibly? Not the buzzword version. The real version. In our latest episode, I sat down with Di Le - AI Ethicist and Human-Centered AI Strategist at ServiceNow - and she broke it down in a way I hadn't heard before. Most people use Ethical AI, Responsible AI,… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/45470d01-c0ac-46af-a364-b4020139dd9a/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow](https://omny.fm/shows/servicenow-techbytes/utg-unlocked-ai-careers-partnering-with-ai-and-understanding-global-cloud-services-at-servicenow) _2026-02-19 · ServiceNow Insights_ AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked , Mark Stockford (GVP, Global Cloud Operations) and Alyssa Gerhart (former intern, now full-time employee) share how AI is reshaping work at ServiceNow-from strategic impact to day-to-day execution. Our guest hosts Jorden Shelton and Cynthia Mathenge guide the conversation and explore real AI… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/b27f1d3d-d931-424c-ac6a-b3f6013e15e4/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Exploring Leadership and AI with Anand Tharanathan](https://omny.fm/shows/servicenow-techbytes/exploring-leadership-and-ai-with-anand-tharanathan) _2025-12-24 · ServiceNow Insights_ Exploring Leadership and AI with Anand Tharanathan In this engaging episode of our podcast, we delve into the world of leadership and Artificial Intelligence with Anand Tharanathan, GVP of Product Research and Insights at ServiceNow. Anand shares his journey from an individual contributor to a leadership role, emphasizing the importance of empathy, mentorship, and learning from failure. He… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/fcbe2496-2616-461d-a17a-b3aa00059b9a/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [AI-Driven Innovation with Shruti Shrivastava and Averria Martin](https://omny.fm/shows/servicenow-techbytes/ai-driven-innovation-and-leadership-insights-at-servicenow) _2025-12-03 · ServiceNow Insights_ In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India. Shruti takes the reigns for this episode and interviews Averria Martin, Senior Director, UX Research. The conversation covers a range of topics including the application of AI in research, internal mobility at ServiceNow,… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/241c11d6-9ad7-47f7-8e8f-b3a10182035a/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Retro Grid Dungeon Crawler (Sponsored)](https://crawlproof.com/a/lDzlm0wB3pKz) _2025-12-03 · **Sponsored**_ Retro grid movement with first-person combat, loot and skill-tree progression. ## [Narrative Analytics with Agent Ada](https://omny.fm/shows/servicenow-techbytes/narrative-analytics-with-agent-ada) _2025-11-20 · ServiceNow Insights_ Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights… but traditional LLMs weren't designed for that. Amrutha clarifies the distinction by explaining how Agent Ada… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/d25df98c-a266-4535-9fe9-b39a01893234/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Anatomy of a ServiceNow Application](https://share.transistor.fm/s/de296a8d) _2025-11-14 · Robert "The Duke" Fedoruk & Cory "CJ" Wesley · CJ & The Duke_ Build better ServiceNow apps by understanding the full anatomy of successful ones. Today we cover process, build, and legacy anatomy to help your builds earn more success. MENTIONED IN THIS EPISODE: - ServiceNow Build Week - Document your solution or CJ eats your lunch - Outcomes, Outcomes, Outcomes, Outcomes - Catalysts ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects.… [Listen](https://media.transistor.fm/de296a8d/50ae3074.mp3) ## [Find TOP ServiceNow talent (while knowing little about ServiceNow)](https://share.transistor.fm/s/83714a4c) _2025-11-08 · Robert "The Duke" Fedoruk & Cory "CJ" Wesley · CJ & The Duke_ People ask "how can I interview for TOP ServiceNow talent if I don't know much about ServiceNow". This episode teaches you - The 3 Characteristics of TOP ServiceNow talent. - Creating "hard to fake" questions that reveal those characteristics. - Setting up virtual test environments. MENTIONED IN THIS EPISODE: - Understanding the limits of personal performance - Success on ServiceNow, without… [Listen](https://media.transistor.fm/83714a4c/7d1c1e71.mp3) ## [AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework](https://omny.fm/shows/servicenow-techbytes/ai-regulations-explained-eu-ai-act-colorado-law-and-nist-framework) _2025-11-06 · ServiceNow Insights_ Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscape of AI compliance. In this episode, you'll learn… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/59b075b6-5f3d-43ec-9e19-b38d0121bc3e/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack](https://omny.fm/shows/servicenow-techbytes/healthcare-referral-management-and-the-power-of-ai-with-servicenow-and-keenstack) _2025-10-27 · ServiceNow Insights_ In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care through the power of automation and AI. Learn… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/c5daddd9-e5a1-47df-b476-b383011efea0/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Have you heard of the ServiceNow nullEDGE conference?](https://share.transistor.fm/s/d78e6ee5) _2025-09-25 · Robert "The Duke" Fedoruk & Cory "CJ" Wesley · CJ & The Duke_ nullEDGE is a first of its kind virtual conference for ServiceNow professionals with a 40 speaker lineup focusing on delivering valuable insights you can use in your instances NOW. nullEDGE is on Oct 17, so REGISTER NOW . MENTIONED IN THIS EPISODE: - Jace Benson - Jeff Jessie - The Chuck Tomasi You Never Knew ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the… [Listen](https://media.transistor.fm/d78e6ee5/ac846b3a.mp3) ## [New Accessibility Tools and Updates with Dr. Alaina Beaver](https://omny.fm/shows/servicenow-techbytes/new-accessibility-tools-and-updates-with-dr-alaina-beaver) _2025-09-17 · ServiceNow Insights_ Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in accessibility, particularly with regards to conformance… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/41befbca-b1ca-4465-ad27-b35a014acbdf/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [The Power of Customer Feedback | AI Control Tower & ServiceNow University](https://omny.fm/shows/servicenow-techbytes/the-power-of-customer-feedback-ai-control-tower-servicenow-university) _2025-09-03 · ServiceNow Insights_ Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies manage their AI assets responsibly. Tori Morrison… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/9cfb1152-82e8-43f5-aca7-b34c014cb8c7/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Governing AI at Scale – Welcome to AI Control Tower](https://omny.fm/shows/servicenow-techbytes/governing-ai-welcome-to-ai-control-tower) _2025-08-20 · ServiceNow Insights_ Governing AI - Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. Host Bobby Brill brings together three visionary leaders. They reveal the… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/45ffa0f7-2d80-4757-be57-b33e013dc784/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [🛑STOP🛑 Losing Post-Deployment Momentum!](https://share.transistor.fm/s/525f47eb) _2025-08-09 · Robert "The Duke" Fedoruk & Cory "CJ" Wesley · CJ & The Duke_ Ever felt the post go live blues? Ever noticed momentum waning after a deployment? In this episode we explore ways to improve YOUR growth and success while keeping ServiceNow an engine of innovation in your enterprise. MENTIONED IN THIS EPISODE: The Power of User Councils for your ServiceNow Platform ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder… [Listen](https://media.transistor.fm/525f47eb/2cd45845.mp3) ## [Find it on Amazon (Sponsored)](https://crawlproof.com/a/S31oUmkN6TvR) _2025-08-09 · **Sponsored**_ Open the Amazon product listing to see details and availability ## [Welcome to Horizon - with Brian Zaik and AJ Siegel](https://omny.fm/shows/servicenow-techbytes/welcome-to-horizon-with-brian-zaik-and-aj-siegel) _2025-08-06 · ServiceNow Insights_ In this episode, get introduced to ServiceNow's latest offering, Horizon , the source of truth for experience design at ServiceNow , empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discuss Horizon's role as a central resource for… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/9a1fb87a-dd56-4ad3-9da4-b3300127944c/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Understanding Agentic AI with Rita Castillo](https://omny.fm/shows/servicenow-techbytes/understanding-agentic-ai-with-rita-castillo) _2025-08-05 · ServiceNow Insights_ Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design - AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from deterministic workflows to agentic systems, which… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/979d3b12-d41e-42bc-9f8a-b31e015be59e/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Challenges & Opportunities of AI while Learning ServiceNow](https://share.transistor.fm/s/d787a81c) _2025-07-23 · Robert "The Duke" Fedoruk & Cory "CJ" Wesley · CJ & The Duke_ "How do I learn ServiceNow" is an ever more complicated question with how rapidly AI is changing the ecosystem. CJ & The Duke make the case to still learn platform fundamentals alongside AI. They also give tips on how AI might help accelerate your learning. MENTIONED IN THIS EPISODE: The Duke's questions to ChatGPT ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory… [Listen](https://media.transistor.fm/d787a81c/406bcea1.mp3) ## [ServiceNow University and Jayney Howson - Unlocking Talent Transformation](https://omny.fm/shows/servicenow-techbytes/servicenow-university-and-jayney-howson-unlocking-talent-transformation) _2025-07-02 · ServiceNow Insights_ ServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovative learning and development strategies. Jayney… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/998d260c-53d7-4869-843c-b30d0156febc/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Exploring AI Innovations - Insights from ServiceNow Researchers](https://omny.fm/shows/servicenow-techbytes/exploring-ai-innovations-insights-from-servicenow-researchers) _2025-06-18 · ServiceNow Insights_ Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating AI into ServiceNow's Flow Designer. They discuss… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/1c9bc350-b4f4-4d90-be3f-b2fe0159ee46/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## ["They said it took too long to get things done in ServiceNow"](https://share.transistor.fm/s/d2e3cf37) _2025-05-31 · Robert "The Duke" Fedoruk & Cory "CJ" Wesley · CJ & The Duke_ We recently saw a ServiceNow competitor say it takes "days, weeks, months" to do "even simple things" in ServiceNow. Those who know how to build, know how silly this sounds. But yet, customers still sometimes find themselves in this predicament. We investigate how and why. MENTIONED IN THIS EPISODE: Ep 89 - Getting better at Communication Ep 115 - The Power of User Councils ABOUT US Cory and… [Listen](https://media.transistor.fm/d2e3cf37/37625762.mp3) ## [InsightBench & AgentPoirot | The Future of Data Analytics & Insights](https://omny.fm/shows/servicenow-techbytes/insightbench-the-future-of-data-analytics-insights) _2025-05-28 · ServiceNow Insights_ Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics. Also on this episode is an introduction to AgentPoirot, an LLM-powered autonomous… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/70f9a6a4-5148-42b3-8c71-b2db01516dc9/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Secrets of an elite ServiceNow talent manager](https://share.transistor.fm/s/8b0cece6) _2025-05-18 · Robert "The Duke" Fedoruk & Cory "CJ" Wesley · CJ & The Duke_ New to ServiceNow and can't get passed the recruiter layer? Seasoned ServiceNow veteran looking to freelance? In this episode we talk to elite ServiceNow talent finder, networker, and master of threading the needle between customer need and resource preference. Stephanie Fairbanks has been in the ServiceNow game since the beginning and has a massive ready-to-rock network. Discover her inside… [Listen](https://media.transistor.fm/8b0cece6/6723708a.mp3) ## [The Power of Customer Feedback | Shaping User Experience at ServiceNow](https://omny.fm/shows/servicenow-techbytes/the-power-of-customer-feedback-shaping-user-experience-at-servicenow) _2025-05-14 · ServiceNow Insights_ Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often failed and frustrated users into a powerful solution… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/19c0863b-e6c9-463e-a546-b2db014df5e7/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [How to ACTUALLY Network PART 2!!](https://share.transistor.fm/s/0819d64b) _2025-05-02 · Robert "The Duke" Fedoruk & Cory "CJ" Wesley · CJ & The Duke_ Part 2 of our networking episode digs deeper into the practical, tactical side of building & sustaining meaningful networks. Special guest Tim Woodruff returns to advocate those to whom networking isn't natural. We tackle the "ick factor", mental models, building systems, and break down non-verbal cues so you can network like a boss at ServiceNow Knowledge25 and beyond. MENTIONED IN THIS EPISODE -… [Listen](https://media.transistor.fm/0819d64b/7a445728.mp3) ## [The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI](https://omny.fm/shows/servicenow-techbytes/the-spark-teams-creative-revolution-creating-immersive-experiences-with-generative-ai) _2025-04-30 · ServiceNow Insights_ Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. Learn how Midjourney and other innovative tools… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/5df220d4-48c9-4e7f-bb73-b2cd01544452/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [How do you ACTUALLY Network?](https://share.transistor.fm/s/f969a400) _2025-04-25 · Robert "The Duke" Fedoruk & Cory "CJ" Wesley · CJ & The Duke_ Back like we never left! In this episode, we tackle a topic we somehow haven't covered yet: how to network. With ServiceNow Knowledge25 on the horizon we want you at your best networking game. We dive deep into - why introversion can be your networking superpower, - paying into the "Karma Bank" - the paradox of energy investment - being memorable and so much more. ABOUT US Cory and Robert are… [Listen](https://media.transistor.fm/f969a400/d725c39a.mp3) ## [Bridging the Gap - How Accessibility and Usability Work Together](https://omny.fm/shows/servicenow-techbytes/bridging-the-gap-how-accessibility-and-usability-work-together) _2025-04-09 · ServiceNow Insights_ In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. The conversation covers the importance of… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/e911b119-0151-4690-963c-b2b90016d253/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [RaptorDB - Revolutionizing Data Platforms with Will Johnson](https://omny.fm/shows/servicenow-techbytes/raptordb-revolutionizing-data-platforms-with-will) _2025-03-26 · ServiceNow Insights_ In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer feedback, and future directions for scaling and… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/9cbcb28a-5459-444c-b068-b2ab01521f20/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Getting into ServiceNow HR with Philip Elliot](https://share.transistor.fm/s/a18b66e2) _2025-03-14 · Robert "The Duke" Fedoruk & Cory "CJ" Wesley · CJ & The Duke_ We talk with Philip Elliott about his journey into and passion for the ServiceNow HR module. Philip Elliott on LinkedIn Philip Elliott on Youtube ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is just some guy. Sponsor Us! [Listen](https://media.transistor.fm/a18b66e2/91557768.mp3) ## [Understanding Accessibility Compliance with Alaina Beaver](https://omny.fm/shows/servicenow-techbytes/understanding-accessibility-compliance-with-alaina) _2025-03-12 · ServiceNow Insights_ Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. It's about making it easier for everyone, including… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/6bcffc93-8d91-4972-8432-b26e0185fab2/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Creating Multimedia Content at Scale with AI](https://omny.fm/shows/servicenow-techbytes/creating-multimedia-content-at-scale-with-ai) _2025-02-26 · ServiceNow Insights_ In this episode, ServiceNow's multimedia team-Dana Haines, Macy Douglas, and Bobby Brill-discuss the process of creating high-quality video content for the company's documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone and style across their videos. The team also… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/8f92d090-a08c-4c75-af30-b26e0185daf6/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [ServiceNow Success... without ServiceNow?!](https://share.transistor.fm/s/3e5ab032) _2025-02-15 · Robert "The Duke" Fedoruk & Cory "CJ" Wesley · CJ & The Duke_ Success on ServiceNow isn't JUST a factor of a good deployment. There's a number of disciplines and mindsets that go into building and maintaining a successful ServiceNow experience. MENTIONED IN THIS EPISODE - The Power of Stakeholder & User Councils - Establishing ServiceNow Architecture Standards - Documenting ServiceNow Deployments - Getting Better at Communication Thanks to our sponsors, -… [Listen](https://media.transistor.fm/3e5ab032/6c405d76.mp3) ## [Empathy in Action - Building Accessibility at ServiceNow](https://omny.fm/shows/servicenow-techbytes/empathy-in-action-building-accessibility-at-serv-1) _2025-02-12 · ServiceNow Insights_ In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibility to customers and the significance of customer… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/682d4e34-d342-456a-b97c-b26e018613c3/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Translating past work experience into ServiceNow value](https://share.transistor.fm/s/9b339aad) _2025-02-06 · Robert "The Duke" Fedoruk & Cory "CJ" Wesley · CJ & The Duke_ It can be challenging translating your past work experience into value, especially when you're new to the ecosystem. In this episode we talk about how understanding scale, type, and agency in work can help bridge the narrative gap. We hope this helps you increase number and success of your interviews. MENTIONED IN THIS EPISODE - Titans of ServiceNow - Travis Toulson - Role Explanations ---… [Listen](https://media.transistor.fm/9b339aad/31827e8b.mp3)