# service design (blogs) — RSS Amplifier Recent posts from the 9 feeds in the RSS Amplifier directory that cover service design. Page: Feed: --- ## [Upgraded Entry Level UX Jobs & Remote UX Jobs Boards are NOW LIVE!](https://uxwoman.substack.com/p/upgraded-entry-level-ux-jobs-and) _2026-08-19 · Samaya, your UX Woman · Samaya, your UX woman._ Here's what we changed.... ## [How Should Designers Navigate Modern Social & Political Climates?](https://zachhill.substack.com/p/how-should-designers-navigate-modern) _2026-08-10 · Zach Hill · Design Questions_ Design is Never Neutral ## [Upgraded UX Woman Jobs Board to be released in August!](https://uxwoman.substack.com/p/upgraded-ux-woman-jobs-board-to-be) _2026-08-10 · Samaya, your UX Woman · Samaya, your UX woman._ Just wanted to share the news! ## [We don't need a better candle, we need electricity](https://theuxcoach.substack.com/p/we-dont-need-a-better-candle-we-need) _2026-08-06 · Andy Parker · The UX Coach™ by Andy Parker_ How the future of Service Design needs to focus more on radical new systems instead of iterating on what we already have ## [How are branding and service design connected?](https://zachhill.substack.com/p/how-are-branding-and-service-design) _2026-08-03 · Zach Hill · Design Questions_ A few years ago I attempted to introduce a service design practice within my company’s UX strategy & research org. ## [Get UX Recruiters' Attention: LinkedIn Strategies for Fortune 500 Roles at Reddit, HP, Nike + more.](https://uxwoman.substack.com/p/get-ux-recruiters-attention-linkedin-bed) _2026-07-31 · Samaya, your UX Woman · Samaya, your UX woman._ Optimize your Linkedin profile and networking strategies for the greatest success. ## [This UX Portfolio Template = Interviews at HP, Reddit & Nike (No Joke)](https://uxwoman.substack.com/p/this-ux-portfolio-template-interviews-4b1) _2026-07-24 · Samaya, your UX Woman · Samaya, your UX woman._ Steal our template! ## [Book review: Women in Technical Communication edited by Sharon Burton](https://www.effortmark.co.uk/book-review-women-in-technical-communication-edited-by-sharon-burton/) _2026-07-20 · Jane Matthews · Effortmark_ A few years ago Sharon Burton put out a call to women who had worked in technical communication to tell their stories. The collection, Women in Technical Communication: from typewriters to touchscreens; a history by the women who did the Continue reading... Book review: Women in Technical Communication edited by Sharon Burton ## [Fortune 500 Recruiters Loved This UX Resume—Steal This Template](https://uxwoman.substack.com/p/fortune-500-recruiters-loved-this-44f) _2026-07-17 · Samaya, your UX Woman · Samaya, your UX woman._ Let’s talk about transferable skills and KPIs… ## [Harmonic Design and Livework Create Global Service Design Partnership](https://thisisharmonic.com/harmonic-design-and-livework-announce-partnership/) _2026-07-15 · This Is Harmonic · Harmonic Design_ Harmonic Design and Livework are joining forces to deliver international best-in-class service design. This strategic partnership will open up new possibilities for all our clients. By combining our strengths, we will offer a richer portfolio of services, accelerate innovation, and deepen our presence worldwide. Our clients will have unparalleled access to two of the industry’s \[…\] ## [Try Before You Buy, Risk-Free (Sponsored)](https://crawlproof.com/a/ieLbYyiSV19U) _2026-07-15 · **Sponsored**_ Free trial hosting plus refunds processed in 12-24 hours, guaranteed. ## [UX Consulting #8: How to create a differentiated consulting brand that attracts the right clients.](https://uxwoman.substack.com/p/ux-consulting-8-how-to-create-a-differentiated) _2026-07-10 · Samaya, your UX Woman · Samaya, your UX woman._ Build a bold brand that UX clients can rely on. ## [UX Consulting #7: How to land a UX consulting job at Frog or McKinsey.](https://uxwoman.substack.com/p/ux-consulting-7-how-to-land-a-ux) _2026-07-03 · Samaya, your UX Woman · Samaya, your UX woman._ UX consulting job interviews are a little different. ## [Good Services Come From Good Organisations](https://theuxcoach.substack.com/p/good-services-come-from-good-organisations) _2026-07-03 · Andy Parker · The UX Coach™ by Andy Parker_ Design the organisation, not just the service ## [Who’s defining your user journey?](https://frankspillers.com/whos-defining-your-user-journey/) _2026-07-01 · Frank Spillers · Frank Spillers_ Summary: There is a distinction at the heart of service design that most organisations never fully reckon with. It lurks beneath years of journey mapping workshops, sticky notes, and swim-lane diagrams. It is the difference between mapping how your service works and mapping what it is actually like to use it. Defining or discussing journeys \[ \] The post Who s defining your user journey? appeared… ## [UX Consulting #6: I got into $80K in debt to get my masters in Product Design- UX gig work saved me.](https://uxwoman.substack.com/p/ux-consulting-6-i-got-into-80k-in) _2026-06-26 · Samaya, your UX Woman · Samaya, your UX woman._ Here’s how UX gig work helped me pay my bills. ## [UX Consulting #5: How AI killed innovation at companies like Klarna with design immaturity- they failed BIG after replacing 700 employees with AI.](https://uxwoman.substack.com/p/ux-consulting-5-how-ai-killed-innovation) _2026-06-19 · Samaya, your UX Woman · Samaya, your UX woman._ How to manage a difficult client. ## [Reading the waves](https://theuxcoach.substack.com/p/reading-the-waves) _2026-06-18 · Andy Parker · The UX Coach™ by Andy Parker_ when not to paddle ## [Wrong answers only: Workshop at UX Scotland 2026](https://www.effortmark.co.uk/wrong-answers-only-uxscotland/) _2026-06-16 · Caroline Jarrett · Effortmark_ Why do people lie on forms and surveys and what can we do about that? ## [UX Consulting #4: What makes a strong UX consulting brand, like IDEO](https://uxwoman.substack.com/p/ux-consulting-4-what-makes-a-strong) _2026-06-10 · Samaya, your UX Woman · Samaya, your UX woman._ IDEO got a design seat at the business table. ## [Fit isn’t found, it’s designed.](https://thisisharmonic.com/fit-isnt-found-its-designed/) _2026-06-05 · Becky Scheel · Harmonic Design_ When everything works, but nothing connects. Design is strategy made manifest Not interpreted or layered on. Not executed downstream after decisions get made — but integrating and informing what decisions are made and why. This is strategy realized: making it tangible, testable, and true. And design, fundamentally, is about fit. Fit top to bottom, end \[…\] ## [Marketplace for AI-Powered Professionals (Sponsored)](https://crawlproof.com/a/zCOqGbONuI1q) _2026-06-05 · **Sponsored**_ Find professionals who use ChatGPT, Copilot, and Claude to deliver work faster. ## [Refuel: A Night for the Design Community & Beyond](https://thisisharmonic.com/refuel/) _2026-06-05 · Becky Scheel · Harmonic Design_ No Panels. No Programming. Just Good People. Let’s be honest, we’ve all been to enough industry panels and rigid networking events. It’s time to shake off the format and just focus on connection. Refuel is a casual evening designed for Atlanta’s broader creative, strategic, and innovative communities. Whether you work in design, strategy, product, engineering, \[…\] ## [What it means to be of service](https://theuxcoach.substack.com/p/what-it-means-to-be-of-service) _2026-06-03 · Andy Parker · The UX Coach™ by Andy Parker_ Stewardship, continuity and what good looks like when services hold responsibility over time ## [Integrating CX and Journey Management with New Product Development](https://thisisharmonic.com/integrating-cx-and-jm-with-product/) _2026-05-26 · Becky Scheel · Harmonic Design_ Many organizations have mature product development practices but immature CX and journey management capabilities. This can lead to faster feature optimization while unintentionally degrading end-to-end experiences. I recently explored how journey management, service design, and product management can work together to support continuous product improvement. Here, I’ll build on that thinking and… ## [A Mandate Is Not a Strategy: Start With Value, Then AI](https://thisisharmonic.com/start-with-value-then-ai/) _2026-05-21 · Becky Scheel · Harmonic Design_ A mandate is not a strategy. AI has supercharged executives’ relentless desire to accelerate. Leadership says use AI, teams scramble to find applications, and suddenly, you’ve got solutions looking for problems. When organizations treat AI adoption as a checkbox and pair it with moving fast and breaking things, two questions get lost in the seductive \[…\] ## [How to think about error rates and data quality as we head into AI](https://www.effortmark.co.uk/research-error-rates/) _2026-05-11 · Caroline Jarrett · Effortmark_ Many of us are considering how to include Artificial Intelligence (AI) in the services that we work on. And generally, we want to know whether adding AI is increasing or adding to the errors within those services. In a series Continue reading... How to think about error rates and data quality as we head into AI ## [Beyond the transaction](https://theuxcoach.substack.com/p/beyond-the-transaction) _2026-05-06 · Andy Parker · The UX Coach™ by Andy Parker_ How service design needs to think beyond single transactions and turn to behaviours nad relationships over time ## [The Business Case for Journey Management](https://thisisharmonic.com/the-business-case-for-journey-management/) _2026-05-01 · Becky Scheel · Harmonic Design_ I’ve had a version of the same conversation more times than I can count. A product leader—smart, experienced, running a well-functioning team—is frustrated: retention is flat. The roadmap is full, but nothing’s moving the needle. There’s plenty of data, and everyone agrees on the direction. However, the growth they anticipated from all that effort is \[…\] ## [Designing Who AI Is, Not Just What It Does](https://thisisharmonic.com/designing-who-ai-is-not-just-what-it-does/) _2026-04-23 · Patrick Quattlebaum · Harmonic Design_ AI assistants and agents have joined us as active participants. From relatively simple support chatbots to more autonomous agents running full workflows, these systems will greatly reshape product and service experiences. We are now designing who these systems are, not just what they do. How we work this new material will shape the stories people \[…\] ## [A Little Curiosity Goes a Long Way in Coaching](https://thisisharmonic.com/a-little-curiosity-goes-a-long-way-in-coaching/) _2026-04-16 · Leah Berg · Harmonic Design_ My whole life I have been surrounded by teachers, some good, some great, and some not so great, but the best one was my mother. She modeled for me what patience, kindness and guidance looks like. Though I never wanted to become a teacher myself, I seem to have found my way in through coaching, \[…\] ## [Why UX org charts are so important](https://frankspillers.com/why-ux-org-charts-are-so-important/) _2026-04-13 · Frank Spillers · Frank Spillers_ Summary: UX and Service Design roles needs to be clearly understood for UX management to be effective. The most common misperception rests with the UX Designer role. UX needs a lot of U (user) representation. Its absence is a marker of failure in software projects. Therefore, the User Researcher role is as critical a role \[ \] The post Why UX org charts are so important appeared first on Frank… ## [Hire AI-Powered Freelancers Fast (Sponsored)](https://crawlproof.com/a/KZzDxESw4v6R) _2026-04-13 · **Sponsored**_ Browse and hire skilled professionals using AI tools — free to post, free to apply. ## [Why Your Organization Rejects Journey Management (And Why That’s Normal)](https://thisisharmonic.com/why-your-organization-rejects-journey-management-and-why-thats-normal/) _2026-04-06 · Patrick Quattlebaum · Harmonic Design_ Fifteen years ago, I stood in a room with a major retailer looking at printouts of hundreds of touchpoints plastered on the walls. This very manual effort visualized a complex omnichannel experience shaped by the decisions and efforts of thousands of stakeholders. Our team brought these stakeholders together to walk through the customer journey, develop \[…\] ## [Designing AI together: when service design meets data science](https://obloailab.substack.com/p/designing-ai-together-when-service) _2026-04-03 · Oblo design · oblo AI lab_ Notes from UX Talk #42 with Komebi Studio ## [When Services Become Factories](https://theuxcoach.substack.com/p/when-services-become-factories) _2026-04-02 · Andy Parker · The UX Coach™ by Andy Parker_ How public digital services came to operate like production lines and what designers of services need to understand to move into relational services ## [AI for Fundraising](https://obloailab.substack.com/p/ai-for-fundraising) _2026-03-21 · Oblo design · oblo AI lab_ Trends, reflections and what we learned running a bootcamp on it ## [The Death of Two Toxic Thoughts in AI Strategy](https://frankspillers.com/the-death-of-two-toxic-thoughts-in-ai-strategy/) _2026-03-17 · Frank Spillers · Frank Spillers_ Summary: Two narratives that saw heavy rotation in 2025 ought to be challenged. The first challenge is that AI is not a feature. It changes workflows and decisions. The second is that AI replaces humans or replaces human intelligence (both linked to AI job loss forecasts), and the use of not being able to remember \[ \] The post The Death of Two Toxic Thoughts in AI Strategy appeared first on Frank… ## [Are you in Milan? Come to hear us at UX Talk on March 20!](https://obloailab.substack.com/p/are-you-in-milan-come-to-hear-us) _2026-03-16 · Oblo design · oblo AI lab_ See you at YoRoom from 18.00 on for a conversation between Yulya Besplemennova from oblo and Davide Posillipo from Komebi ## [Defining Agentic UX](https://frankspillers.com/defining-agentic-ux/) _2026-03-09 · Frank Spillers · Frank Spillers_ Summary: We need to build clearer, human-centred approaches to how we hand over control to generative AI agents. Agentic AI or automation using AI-assisted workflows, including generative AI, is emerging quickly. It builds on the excitement around generative AI, which is not fully baked in terms of safety, bias, ethics, and harm. Likewise, without clearly \[ \] The post Defining Agentic UX appeared… ## [The Service Factory](https://theuxcoach.substack.com/p/the-service-factory) _2026-03-02 · Andy Parker · The UX Coach™ by Andy Parker_ Why our dominant system model for service design is the problem to relational services ## [Rosenverse webinar: Measuring error rates to get ready for AI](https://www.effortmark.co.uk/rosenverse-error-rates/) _2026-02-17 · Caroline Jarrett · Effortmark_ Caroline delivers a webinar for Rosenverse 2026 on data quality and error rates, with suggestions and resources for tracking both ## [Spring AI Bootcamp dates](https://obloailab.substack.com/p/spring-ai-bootcamp-dates-are-here) _2026-02-11 · Oblo design · oblo AI lab_ We’re running three in-person sessions in Milan and one online edition this spring. ## [Designing for accountability when nobody owns the outcome](https://theuxcoach.substack.com/p/designing-for-accountability-when) _2026-02-05 · Andy Parker · The UX Coach™ by Andy Parker_ What systemic failure teaches us about responsibility in public services ## [Designing AI-Based Services Playbook is here](https://obloailab.substack.com/p/designing-ai-based-services-playbook) _2026-01-14 · Oblo design · oblo AI lab_ Seven years of experimentation compressed into 40 pages of framework, tools, principles, and case studies ## [We know what good looks like, but we organise work to prevent it](https://theuxcoach.substack.com/p/we-know-what-good-looks-like-but) _2026-01-05 · Andy Parker · The UX Coach™ by Andy Parker_ Why Public Sector Service Design Falls Short - And What’s Really Getting in the Way ## [Happy New Year—Unless It’s NOT](https://frankspillers.com/happy-new-year-unless-its-not/) _2026-01-02 · Frank Spillers · Frank Spillers_ Summary: Content, products and services across channels can and often do reflect your cultural biases, not those of your audience. UX has always been about aligning with the user, but when it comes to cultural awareness, there s a big gap. Addressing this with a cross-cultural UX strategy is critical to user adoption, whether designing for \[ \] The post Happy New Year—Unless It s NOT appeared first… ## [Service Design Has Two Jobs. Most Teams Only Do One.](https://frankspillers.com/service-design-has-two-jobs-most-teams-only-do-one/) _2025-12-15 · Frank Spillers · Frank Spillers_ Summary: Tactical service design improves experiences within existing constraints, while strategic service design changes the systems that create those experiences. Most organisations expect transformation but only fund or demand tactical work, which leads to repeated fixes and rising complexity. Service design delivers real impact when both are clearly distinguished and intentionally connected.… ## [Connecting the Dots: Expanding Our Vision of Community in Service Design](https://thisisharmonic.com/connecting-the-dots-expanding-our-vision-of-community-in-service-design/) _2025-12-04 · Felisha Araniti · Harmonic Design_ What does community truly mean for service designers today? Beyond our professional circles, how might we cultivate deeper, more transformative networks within our immediate field and beyond? Over years of volunteering and learning, I have found that the most powerful breakthroughs in service design are sparked when practitioners connect across backgrounds, disciplines, and geographies. Community… ## [Beware wearing ‘inside-out’ spectacles](https://squiretothegiants.com/2025/11/17/beware-wearing-inside-out-spectacles/) _2025-11-17 · giantknave · Squire to the Giants_ A recurring theme, as felt by me as a ‘customer’ of many services, is that the front-line person (apparently) ‘helping me’ with my need(s) has treated me like an idiot. I’d expect that this has been experienced by most of you. The front-line ‘helper’ has (subconsciously) slipped into ‘you’re an idiot’ mode because it’s sooo … Continue reading Beware wearing ‘inside-out’ spectacles ## [Accessibility in Design Sketchnotes](https://www.mearso.co.uk/sketchnotes/AccessibilityInDesign.html) _2025-11-11 · Kevin Mears · mearso_ Two varied talks put on by Centre for Digital Public Services ## [The wrong answer to the problem](https://squiretothegiants.com/2025/11/06/the-wrong-answer-to-the-problem/) _2025-11-06 · giantknave · Squire to the Giants_ A chance conversation causes me to post this short sketchy brain fart (a partially formed idea in my little head) that I wrote ages ago… Before the 1990s – before we had information technology (IT) – large service organisations operated with distributed branches of people working on paper files. In this model, we had: So, … Continue reading The wrong answer to the problem ## [Our AI Bootcamp goes online! 🚀 Get your discount for the first edition](https://obloailab.substack.com/p/our-ai-bootcamp-goes-online-get-your) _2025-10-22 · Oblo design · oblo AI lab_ We’ve translated our full-day Bootcamp into a focused online format—two live Zoom modules with our framework, canvas and cards.