Fluent Paperwork

🔊 Listen to this post &#xA; There is a special kind of failure that makes you feel slightly insane, because nothing in it is blatantly wrong. &#xA; A service bot answers your question in complete sentences. It uses the right nouns. It may even say, with touching confidence, that it understands your concern. And yet by the end of the exchange you have the unmistakable sensation that nobody was…