Scaling Loyalty: How Torrid and DHL Redefine Returns in Modern Retail

In this episode, join John Ball, VP of Supply Chain at Torrid, and Ryan Dupuis, Director of Onboarding and Client Experience at DHL Supply Chain, as they discuss Torrid’s returns transformation, customer loyalty and the partnership that enabled seamless omnichannel growth. Discover how they navigate change and what’s next for returns in modern retail.