# security, privacy & compliance (news sources) — RSS Amplifier Recent posts from the 2 feeds in the RSS Amplifier directory that cover security, privacy & compliance. Page: Feed: --- ## [Is the Standalone Contact Center Dead? Why Zoom’s Q2 Signals a Vendor Purge](https://www.cxtoday.com/ai-automation-in-cx/is-the-standalone-contact-center-dead-why-zooms-q2-signals-a-vendor-purge/) _2026-08-26 · Rob Wilkinson · CX Today_ Zoom reported Q2 FY 2027 revenue growth, but the bigger CX signal was platform consolidation. The standalone contact center now looks less like a default architecture and more like a buying assumption CX leaders need to challenge. The company reported 4.9 percent year-over-year revenue growth to $1.28 billion, while Enterprise revenue grew 7.8 percent, its \[…\] ## [Google’s Spirit Data Deal Raises $10MN Question: Should AI Developers Be Allowed to Buy Enterprise Data for Training?](https://www.cxtoday.com/security-privacy-compliance/googles-spirit-data-deal-raises-10mn-question-should-ai-developers-be-allowed-to-buy-enterprise-data-for-training/) _2026-08-25 · Nicole Willing · CX Today_ Google has bid $10MN to purchase data from bankrupt U.S. carrier Spirit Airlines, raising a broader question for enterprises. Should AI developers be able to buy the data businesses generate, particularly when that data contains years of operational information, employee activity and customer interactions? Court filings show that Google was selected as the successful bidder \[…\] ## [Google Cloud and Verizon Double Down on AI-Powered Customer Experience](https://www.cxtoday.com/ai-automation-in-cx/google-cloud-verizon-partnership-cx-ai/) _2026-08-25 · Rhys Fisher · CX Today_ Verizon has announced a strategic partnership with Google Cloud. The agreement will see the US telecoms giant expand the use of Gemini Enterprise; modernize enterprise data; and scale AI across customer service, network operations, marketing, and employee workflows. For CX leaders, the headline is less about another cloud partnership and more about where Verizon is \[…\] ## [ServiceNow On Why U.K. AI Maturity Lags Soaring Spend](https://www.cxtoday.com/ai-automation-in-cx/servicenow-on-why-u-k-ai-maturity-lags-soaring-spend/) _2026-08-25 · Nicole Willing · CX Today_ U.K. organizations are investing heavily in AI, but many are now confronting a harder question: are they ready to put it into production safely? In this CX Today interview, Technology Journalist Nicole Willing speaks with Adam Spearing, EMEA Head of AI Innovation at ServiceNow, about why AI spending is accelerating faster than enterprise maturity. According \[…\] ## [The Future of CX Isn’t AI. It’s Humans](https://www.cxtoday.com/ai-automation-in-cx/the-future-of-cx-isnt-ai-its-humans-ujet-cs-0190/) _2026-08-25 · Rob Wilkinson · CX Today_ In this CX Today interview, Rob Wilkinson speaks with Kristin King, Chief Customer Officer at UJET, and Tena Curic, Senior Customer Success Manager at UJET, about what they learned by spending time directly inside customer contact centers. Rather than relying only on dashboards, reports, or quarterly business reviews, the UJET team sat with agents and \[…\] ## [Telnyx vs Sinch CPaaS: Voice AI Speed or Global Journey Control?](https://www.cxtoday.com/customer-engagement-journey-orchestration/telnyx-vs-sinch-cpaas-voice-ai-speed-or-global-journey-control/) _2026-08-25 · Rebekah Carter · CX Today_ Both Telnyx and Sinch sell enterprise communications infrastructure, but the CPaaS overlap only goes so far. Telnyx puts voice AI control, architecture, and unit economics closer to the engineering team. Sinch reaches further across channels, systems, and customer journeys. The harder part of the use case should decide the winner. CPaaS comparisons are getting more \[…\] ## [“Trust Is Broken”: Why AI Shopping Must Prove Its Answers](https://www.cxtoday.com/ai-automation-in-cx/trust-is-broken-why-ai-shopping-must-prove-its-answers/) _2026-08-25 · Francesca Roche · CX Today_ Francesca Roche sits down with Simon Langevin, VP of Product at Coveo, to examine the trust challenge emerging as AI takes a larger role in product discovery and purchasing decisions. AI shopping assistants promise faster answers and more personalized recommendations, but a confident response can quickly become a customer experience problem when the information behind \[…\] ## [Delta’s AI Ambition Puts Dynamic Pricing Back Under Scrutiny](https://www.cxtoday.com/customer-engagement-journey-orchestration/delta-ai-pricing-dynamic-fares-customer-trust/) _2026-08-24 · Rhys Fisher · CX Today_ Delta Air Lines CEO Ed Bastian believes AI could make the airline significantly more profitable. During a recent appearance on the Airlines Confidential podcast, Bastian suggested that smarter decisions across the business could move Delta from a 10% margin to 15%, representing a 50% improvement in profitability. He said: “If we could take two, three, \[…\] ## [ServiceNow, Salesforce, and Synthflow expose the operational issues behind agentic CX](https://www.cxtoday.com/ai-automation-in-cx/servicenow-salesforce-and-synthflow-expose-the-operational-issues-behind-agentic-cx/) _2026-08-24 · Rob Wilkinson · CX Today_ AI in customer experience has reached the point where a good conversation is no longer enough. ServiceNow, Salesforce, and Synthflow are all pushing the market toward systems that take action inside customer workflows, from resolving cases to scheduling field work and activating customer data. The change brings a more demanding test for enterprise CX teams. \[…\] ## [OpenAI’s Push on Regulation Could Change How CX Teams Buy and Govern AI](https://www.cxtoday.com/security-privacy-compliance/openais-push-on-regulation-could-change-how-cx-teams-buy-and-govern-ai/) _2026-08-24 · Nicole Willing · CX Today_ AI regulation is becoming a procurement and governance issue for customer experience teams, as leading model developers are starting to engage with regulation more directly, but they also want a say in how those rules are written. OpenAI Global Affairs has suggested that lawmakers should amend California’s Transparency in Frontier AI Act (SB 53), offering \[…\] ## [Stay updated on your professional world (Sponsored)](https://crawlproof.com/a/Cg7eYmnPb38e) _2026-08-24 · **Sponsored**_ Keep in touch with people you know, build your career. ## [How Azure Arc allows a DB admin to become SQL Server sysadmin – the vulnerability explained](https://www.red-gate.com/simple-talk/data-security-privacy-compliance/how-azure-arc-allows-a-db-admin-to-become-sql-server-sysadmin-the-vulnerability-explained/) _2026-08-21 · Fabiano Amorim · Simple Talk_ Learn how db\_ddladmin permissions plus Azure Arc's SQL extension create a confused-deputy attack path to sysadmin — and how to detect and mitigate it.… The post How Azure Arc allows a DB admin to become SQL Server sysadmin – the vulnerability explained appeared first on Simple Talk . ## [AI Complexity Could Become a CX Problem for U.K. Businesses, Research Shows](https://www.cxtoday.com/ai-automation-in-cx/ai-complexity-could-become-a-cx-problem-for-u-k-businesses-research-shows/) _2026-08-21 · Nicole Willing · CX Today_ AI is increasing IT teams’ workloads, draining budgets and distracting them from strategic work, according to Freshworks research, a pattern that is reflected by wider 2026 research into “botsitting,” governance gaps and enterprise AI readiness. AI is meant to reduce busywork, but many U.K. organizations are creating a new layer of internal bureaucracy as AI \[…\] ## [Big CX News from Salesforce, Stripe, OpenAI & Anthropic](https://www.cxtoday.com/crm/big-cx-news-from-salesforce-stripe-openai-anthropic/) _2026-08-21 · Rhys Fisher · CX Today_ From Salesforce’s latest headless expansion to a pair of tantalizing acquisitions, here are extracts from this week’s most popular news stories. Salesforce Expands Headless 360 to Enable Agentic CX Salesforce has today expanded Headless 360 with an MCP-based architecture that lets AI agents discover and act on existing capabilities across enterprise workflows. The move takes \[…\] ## [When Customer Service Doesn’t Go Swimmingly: Amazon’s Drone Delivery Blunder](https://www.cxtoday.com/customer-engagement-journey-orchestration/customer-service-technology-failures-amazon-drone/) _2026-08-20 · Rhys Fisher · CX Today_ Amazon’s latest delivery innovation has made a splash. Unfortunately, it was in a customer’s swimming pool. A Texas woman, Lindsey Austen, was waiting excitedly for her first Prime Air order when an Amazon drone hovered above her backyard, opened its compartment, and dropped the parcel straight into the water. It is an undeniably funny video. \[…\] ## [The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?](https://www.cxtoday.com/contact-center/ai-pricing-models-cx-contact-center-guide/) _2026-08-20 · Rhys Fisher · CX Today_ Buying contact center technology used to be relatively simple. Enterprises paid per agent, per month, added a few premium capabilities, and had a reasonable idea of what their bill would look like at the end of the quarter. AI has disrupted that model. Today, a customer service AI agent may be priced by the minute, \[…\] ## [OpenAI Wants Enterprises to Trust Its Frontier Models With Sensitive Customer Data](https://www.cxtoday.com/security-privacy-compliance/openai-wants-enterprises-to-trust-its-frontier-models-with-sensitive-customer-data/) _2026-08-20 · Nicole Willing · CX Today_ OpenAI is previewing Private Safety Processing for its frontier large language models (LLMs) in a move to give enterprise customers more control over how their data is handled while allowing it to monitor for potentially risky activity. Private Safety Processing allows the AI model developer to support Zero Data Retention (ZDR), whereby a service provider \[…\] ## [What AI Needs to Actually Be Useful in a Contact Center](https://www.cxtoday.com/crm/what-ai-needs-to-actually-be-useful-in-a-contact-center-vonage-cs-0227/) _2026-08-20 · Rob Wilkinson · CX Today_ Contact center AI is only as useful as the environment it works inside. That may sound obvious, but it is where many AI projects start to fail. Leaders invest in new capabilities, run pilots, and expect smarter outcomes, while agents still work across fragmented desktops, incomplete CRM records, and workflows that rely on manual judgment \[…\] ## [IntouchCX Digital CX Says AI Roleplay Lifted CSAT by 7%. Should Companies Be Investing in Superpunch?](https://www.cxtoday.com/contact-center/intouchcx-digital-cx-ai-roleplay/) _2026-08-20 · Rebekah Carter · CX Today_ IntouchCX says Superpunch Roleplay improved first-month CSAT by 7%, raised QA scores by 4%, and helped agents reach AHT targets by week 11, and a 2026 AI Excellence Award adds independent recognition to the story, but the public case still leaves out cohort sizes, baseline scores, and program costs buyers would need for a firm \[…\] ## [How AI Can Help Small Retailers Improve Sales This Summer](https://www.cxtoday.com/customer-analytics-intelligence/ai-small-retailers-improve-summer-sales/) _2026-08-20 · Francesca Roche · CX Today_ Independent retailers are under growing pressure as cost-conscious consumers weigh up where to spend, online competitors compete on price, and a single poor experience can discourage customers from returning. With discretionary spending often shifting towards travel, hospitality and leisure during summer, high-street businesses have even less room for operational mistakes that damage satisfaction… ## [Is Microsoft’s AI Workforce Forecasting Enough for Contact Centers?](https://www.cxtoday.com/workforce-engagement-management/microsoft-ai-workforce-forecasting-contact-centers/) _2026-08-19 · Rhys Fisher · CX Today_ Microsoft is aiming to turn workforce engagement management into something more ambitious than a scheduling tool. With new WEM capabilities for Dynamics 365 Contact Center and Customer Service, the tech giant is asking contact center leaders to plan for human and AI agents in the same operational model. In practice, that means forecasting customer demand, \[…\] ## [Earn crypto from idle GPUs (Sponsored)](https://crawlproof.com/a/PgsuXjbC2MyS) _2026-08-19 · **Sponsored**_ Run one CLI command, connect your GPU, and start receiving crypto payouts. ## [Why Workforce Experience Is Now a Data Protection Issue For Enterprises](https://www.cxtoday.com/security-privacy-compliance/why-workforce-experience-is-now-a-data-protection-issue-for-enterprises/) _2026-08-19 · Nicole Willing · CX Today_ The rise of AI tools has inadvertently turned employee experience into a security issue when it comes to protecting customer data. The applications employees use to solve everyday problems are data processing environments as much as they are productivity applications. Every interaction with AI, whether a prompt, uploaded file, pasted transcript, spreadsheet extract, customer record, \[…\] ## [What Wunderkind and Cordial’s New Partnership Means for Cross-Channel Personalization](https://www.cxtoday.com/marketing-sales-technology/wunderkind-cordial-partnership-cross-channel-personalization/) _2026-08-19 · Sean Nolan · CX Today_ Most potential customers leave without ever becoming a name in a database. They browse, maybe add something to a cart, compare a few prices, and disappear, and most brands have no way to bring them back into a personalized conversation once they’re gone. The new partnership between Wunderkind and Cordial aims to close that gap. \[…\] ## [Salesforce Expands Headless 360 to Enable Agentic CX](https://www.cxtoday.com/crm/salesforce-headless-360-expansion-agentic-cx/) _2026-08-19 · Francesca Roche · CX Today_ Salesforce has today expanded Headless 360 with an MCP-based architecture that lets AI agents discover and act on existing capabilities across enterprise workflows. The move takes headless CRM beyond making Salesforce functionality available outside its interface, giving agents access to customer data, business logic, and governed actions at runtime. CX leaders must now consider whether their \[…\] ## [JSON indexing in SQL Server 2025: how it works and current limitations](https://www.red-gate.com/simple-talk/databases/sql-server/json-indexing-in-sql-server-2025-how-it-works-and-current-limitations/) _2026-08-19 · Greg Low · Simple Talk_ SQL Server 2025 introduces native JSON indexing via CREATE JSON INDEX. Learn how it works, when to use it, and its current preview-stage limitations.… The post JSON indexing in SQL Server 2025: how it works and current limitations appeared first on Simple Talk . ## [How to implement Deep Data Security (DeepSec) in Oracle 26ai: complete step-by-step guide (part one)](https://www.red-gate.com/simple-talk/databases/oracle-databases/how-to-implement-deep-data-security-deepsec-in-oracle-26ai-complete-step-by-step-guide-part-one/) _2026-08-17 · Jim Czuprynski · Simple Talk_ Learn how Oracle 26ai Deep Data Security (DeepSec) simplifies row- and column-level access control for structured and vector data. A hands-on guide with real SQL examples.… The post How to implement Deep Data Security (DeepSec) in Oracle 26ai: complete step-by-step guide (part one) appeared first on Simple Talk . ## [How to avoid nested REPLACE functions with TRANSLATE in SQL Server](https://www.red-gate.com/simple-talk/databases/sql-server/how-to-avoid-nested-replace-functions-with-translate-in-sql-server/) _2026-08-14 · Greg Low · Simple Talk_ Learn how SQL Server's TRANSLATE function replaces messy nested REPLACE statements. Simplify multi-character string replacements in T-SQL with one clean call.… The post How to avoid nested REPLACE functions with TRANSLATE in SQL Server appeared first on Simple Talk . ## [How to use the Power BI Desktop Bridge to automate tasks in Power BI Desktop and GitHub Copilot](https://www.red-gate.com/simple-talk/data-analytics/powerbi/how-to-use-the-power-bi-desktop-bridge-to-automate-tasks-in-power-bi-desktop-and-github-copilot/) _2026-08-12 · John Kerski · Simple Talk_ Learn how Microsoft's Power BI Desktop Bridge and Fabric AI Skills let GitHub Copilot edit and hot-reload Power BI reports. No restart needed!… The post How to use the Power BI Desktop Bridge to automate tasks in Power BI Desktop and GitHub Copilot appeared first on Simple Talk . ## [The full story of PASS Data Community Summit: 25 years of connect, share, and learn](https://www.red-gate.com/simple-talk/resources/the-full-story-of-pass-data-community-summit-25-years-of-connect-share-and-learn/) _2026-08-11 · Simple Talk Editor · Simple Talk_ PASS Data Community Summit turns 25: from a 1999 Microsoft-backed user group to a global, multi-platform data community. Here's the full story.… The post The full story of PASS Data Community Summit: 25 years of connect, share, and learn appeared first on Simple Talk . ## [msdb attack paths: how to secure SQL Server Agent, triggers, and restores](https://www.red-gate.com/simple-talk/databases/sql-server/msdb-attack-paths-how-to-secure-sql-server-agent-triggers-and-restores/) _2026-08-10 · Fabiano Amorim · Simple Talk_ Learn how msdb, SQL Server Agent jobs, triggers, and untrusted restores create privilege escalation paths - plus T-SQL scripts to detect and fix them.… The post msdb attack paths: how to secure SQL Server Agent, triggers, and restores appeared first on Simple Talk . ## [How to ensure replication stability in PostgreSQL (fix/prevent lag, bloat, and bottlenecks)](https://www.red-gate.com/simple-talk/databases/postgresql/how-to-ensure-replication-stability-in-postgresql-fix-prevent-lag-bloat-and-bottlenecks/) _2026-08-07 · Lukas Vileikis · Simple Talk_ PostgreSQL replication stability depends on more than just configuration. Learn how replication lag, network bottlenecks, and VACUUM-related issues can silently undermine your database, and what to do about each.… The post How to ensure replication stability in PostgreSQL (fix/prevent lag, bloat, and bottlenecks) appeared first on Simple Talk . ## [Unlimited Mobile Internet, One V-SIM (Sponsored)](https://crawlproof.com/a/nR3LMk7hLkV3) _2026-08-07 · **Sponsored**_ Automatically switches across T-Mobile, AT&T and Verizon; no throttling, no contract. ## [MySQL vs PostgreSQL: spatial data types, functions, and migration pitfalls explained](https://www.red-gate.com/simple-talk/databases/mysql-vs-postgresql-spatial-data-types-functions-and-migration-pitfalls-explained/) _2026-08-05 · Aisha Bukar · Simple Talk_ MySQL and PostgreSQL both support spatial data, but work very differently. This guide breaks down types, indexing, functions, and key migration gotchas.… The post MySQL vs PostgreSQL: spatial data types, functions, and migration pitfalls explained appeared first on Simple Talk . ## [How to build an Oracle AWR-equivalent diagnostics stack in PostgreSQL (step-by-step guide with code)](https://www.red-gate.com/simple-talk/databases/how-to-build-an-oracle-awr-equivalent-diagnostics-stack-in-postgresql-step-by-step-guide-with-code/) _2026-08-03 · Kellyn Pot'Vin-Gorman · Simple Talk_ Miss Oracle's AWR in PostgreSQL? This guide maps every AWR feature - snapshots, ASH, wait events, Top SQL - to its PostgreSQL extension equivalent, with ready-to-run SQL.… The post How to build an Oracle AWR-equivalent diagnostics stack in PostgreSQL (step-by-step guide with code) appeared first on Simple Talk . ## [How a SQL Server backup can execute attacker code during restore – and how to prevent it (CVE-2026-47295 vulnerability)](https://www.red-gate.com/simple-talk/databases/sql-server/how-a-sql-server-backup-can-execute-attacker-code-during-restore-and-how-to-prevent-it-cve-2026-47295-vulnerability/) _2026-07-31 · Fabiano Amorim · Simple Talk_ CVE-2026-47295: a truncation bug in SQL Server's replication cleanup lets a malicious backup execute attacker code as sysadmin during RESTORE DATABASE. Learn more, including how to prevent it.… The post How a SQL Server backup can execute attacker code during restore – and how to prevent it (CVE-2026-47295 vulnerability) appeared first on Simple Talk .