Is the Standalone Contact Center Dead? Why Zoom’s Q2 Signals a Vendor Purge

Zoom reported Q2 FY 2027 revenue growth, but the bigger CX signal was platform consolidation. The standalone contact center now looks less like a default architecture and more like a buying assumption CX leaders need to challenge. The company reported 4.9 percent year-over-year revenue growth to $1.28 billion, while Enterprise revenue grew 7.8 percent, its […]