AI Complexity Could Become a CX Problem for U.K. Businesses, Research Shows

AI is increasing IT teams’ workloads, draining budgets and distracting them from strategic work, according to Freshworks research, a pattern that is reflected by wider 2026 research into “botsitting,” governance gaps and enterprise AI readiness. AI is meant to reduce busywork, but many U.K. organizations are creating a new layer of internal bureaucracy as AI […]