When Customer Service Doesn’t Go Swimmingly: Amazon’s Drone Delivery Blunder

Amazon’s latest delivery innovation has made a splash. Unfortunately, it was in a customer’s swimming pool. A Texas woman, Lindsey Austen, was waiting excitedly for her first Prime Air order when an Amazon drone hovered above her backyard, opened its compartment, and dropped the parcel straight into the water. It is an undeniably funny video. […]