IntouchCX Digital CX Says AI Roleplay Lifted CSAT by 7%. Should Companies Be Investing in Superpunch?

IntouchCX says Superpunch Roleplay improved first-month CSAT by 7%, raised QA scores by 4%, and helped agents reach AHT targets by week 11, and a 2026 AI Excellence Award adds independent recognition to the story, but the public case still leaves out cohort sizes, baseline scores, and program costs buyers would need for a firm […]