Big CX News from Salesforce, Stripe, OpenAI & Anthropic

From Salesforce’s latest headless expansion to a pair of tantalizing acquisitions, here are extracts from this week’s most popular news stories. Salesforce Expands Headless 360 to Enable Agentic CX Salesforce has today expanded Headless 360 with an MCP-based architecture that lets AI agents discover and act on existing capabilities across enterprise workflows. The move takes […]