137. ITXM Practitioners: Martin Beecher, IT Manager - End User Adoption & Change Lead

In this episode, Mark Bewick interviews Martin Beecher about the evolution of IT experience management, the importance of data-driven insights, and how empathy and relationship-building are transforming IT service delivery. The shift from technical support to experience management in IT The role of data in understanding and improving IT services The importance of empathy and relationship-building…