Workload

Lately, I've been reading "Beyond Mach 3" ), Col. Buddy Brown's memoir of his years piloting the U-2 and SR-71 spy planes. If you like that sort of thing, it's an interesting read on its own, but it also has parallels to the software industry, particularly in the way it describes pilot workload. The concept of pilot workload provides a nice way to think explicitly about the burdens our systems…