# roger manning (audio feeds) — RSS Amplifier Recent posts from the 1 feeds in the RSS Amplifier directory that cover roger manning. Page: Feed: --- ## How to Build Outstanding Customer Service for Your Patients & Referral Sources _2026-01-13 · Excellentia Podcast: Surgery Center Chat_ Roger Manning, Co-Founder & Managing Partner of Excellentia Advisory Group give a 71 minute presentation on what is needed by management to build on outstanding customer service-oriented team. Roger frequently references health care industry niches like ambulatory surgery centers and physician clinics but the content in applicable to any service industry. Visit our website at:… [Listen](https://www.buzzsprout.com/240278/episodes/18504057-how-to-build-outstanding-customer-service-for-your-patients-referral-sources.mp3) ## 016- Turning Around Toxic Company Culture _2025-07-18 · Excellentia Podcast: Surgery Center Chat_ Roger Manning discusses the causes for a toxic company culture and offers a playbook of ideas on how to turnaround the toxic culture. Roger discusses the employee issues, midline management issues and how EQ can be an effective tool for managers to take back control. This is an abbreviated version of a more indepth webinar which includes how to deal with C-suite management. Support the show [Listen](https://www.buzzsprout.com/240278/episodes/17516580-016-turning-around-toxic-company-culture.mp3) ## DEI vs. EEOC Clarification _2025-07-16 · Excellentia Podcast: Surgery Center Chat_ Roger Manning attempts to clarify the recent DEI Executive Order by President Trump and how it relates to EEOC and fair hiring practices. Roger stresses the importance of updating company Policies, Employee Handbook, employment ads and interview screening tools. Support the show [Listen](https://www.buzzsprout.com/240278/episodes/17516350-dei-vs-eeoc-clarification.mp3)