David Hayes: Boring Software, Clear Incentives, and Better Checklists

Drawing from his experience at PagerDuty, Sentry, and now FusionAuth, he joins Robby to explore what happens when software becomes trusted infrastructure. Their conversation touches on API design, naming things, product management, self-hosted software, and why customers rarely upgrade as quickly as we’d like them to. They also discuss why “boring” software is often the most successful, how…