Friction Is the Feature with Jennifer Pahlka | Invisible Machines S7E5

The IRS has roughly 60,000 fax machines, and nobody can get rid of them. Not because there’s a law that says you have to use them (there almost certainly isn’t), but because likely decades ago a memo got written, somebody interpreted fax machines as the most secure transmission method, and that memo calcified into what Jennifer Pahlka calls "folk law," a perceived rule that nobody can locate,…