The User Experience Of Our Digital Life

Today, I want to look at how and why UX seems to be so routinely awful in our daily digital lives, and what this has in common with broken toasters and racism. These ideas have been floating around in my head for quite a while. The need to finally write them down was triggered when I commented on this thread , but here I want to give a more developed version. What is UX and how is it so bad ? I…