How One Growing TPA Cut Provider Call Volume by 81%, Without Adding a Single Headcount

The math was simple and unforgiving: the company couldn’t scale to serve new clients without physically scaling its call center, and physically scaling a call center is slow, expensive, and hard to reverse. The question isn’t whether AI can handle provider calls, it’s how much capacity is sitting on the table until it does. The post How One Growing TPA Cut Provider Call Volume by 81%, Without…