You Can’t Debug a System by Blaming a Person

“I understand why we need to be blameless, but I have this person in my team who is often reckless. How can I not blame them when their actions continuously make things worse?” Someone asked me this at the SRE meetup , right after my talk on incidents. Since then I’ve been thinking about it, because it surfaces a concern many people might have. Underneath that question, I actually hear these ones:…