Ep 85 - Why You Haven't Rebuilt Trust Yet

In this podcast, we break down a powerful research-based model for how trust gets rebuilt after it's been broken—and why "just apologize" often isn't enough. The research we reference explains trust repair as a two-way, back-and-forth process between the person who was hurt (the trustor) and the person who caused the damage (the trustee), where repair happens when efforts to prove trustworthiness…