Industrial-organisational psychologists’ evolving role in workplace counselling: A cross-temporal qualitative study in South Africa (2023–2024)

Orientation: The coronavirus disease (COVID-19) pandemic reshaped workplace dynamics, intensifying employee mental health needs and expanding the counselling-related responsibilities of industrial-organisational psychologists (IOPs) in South Africa, despite evidence of limited preparedness. Research purpose: This study explored how IOP professional practice in workplace counselling shifted during…