EP#158: Why public service matters: Rob Heferen on systems, service and trust

What does it take to lead with purpose in one of Australia’s most complex public institutions ? In this episode of Work with Purpose, we hear from Rob Heferen, Commissioner of Taxation, about the responsibility of public servants to build trust, improve systems, and deliver better outcomes in complex, high pressure environments . Rob Heferen looks back on a career spanning tax policy, major reform…