Bizcast: Irene F. Lefton on her book, “Who Speaks for the Customer?”, in conversation with Subhanjan Sarkar

Irene F. Lefton is an author, Customer Success strategist, and longtime advocate for the voice of the customer. Recognised multiple times as a Top 100 Customer Success Strategist, she has built and led global professional services, support, and customer success teams across the US, Europe, and Asia — spanning industries, business models, and companies of all sizes. Her career has been driven by a…