Meet Gata, the Automated Ticket Router for Zendesk

Triaging support tickets is very error prone work. Back in 2024 I became frustrated when my tickets were sent to the wrong team. This would often add a day to getting my issue resolved. I would later learn that the triage team only averaged around 72% accuracy. I was determined to find a way to automate this. Gata is the result. It is an open source ticket router that runs completely within your…