Building a Multi-Hierarchy Ticket Classification System

Look, I love a good keyword-based system as much as the next developer. They&rsquo;re fast, predictable, and when your user says &ldquo;VPN,&rdquo; you know they mean network issues. But what happens when someone writes &ldquo;Can&rsquo;t access the customer portal from home&rdquo;? Is that Network? Access? Business Applications? Remote Work Setup? Welcome to the world where simple pattern…