Stuck in pilot - Part 0: The comfort of the sandbox

“Our AI chatbot is live- in a test environment, since &hellip; uhm&hellip; 18 months.” Sounds familiar? If your organization has a hallway legend about a “pilot” project that never saw daylight, you’re not alone. Across industries, AI pilots have become the business equivalent of Schrödinger’s cat: both alive and dead, depending on who’s presenting the PowerPoint. They give the illusion of…