Reliable LLM-free Support Bots

This post introduces a new approach to creating LLM-free support bots. In addition to providing a great user experience, these bots are reliable, speedy, hallucination free, and overall cheaper, simpler, and safer to operate than bots based on LLMs. They are immune to prompt-injection attacks and the possibility of leaking personal information to third-party AI model providers. There _are_ no…