SaaS providers and the Jekyll & Hyde dilemma

Companies like Anthropic have one advantage in the world of SaaS. They're developing a product that serves their own Industry sector. This is a very rare situation and it's why most SaaS products suck. Things didn't work out too well for Dr Jeckyll when he tried to double up as Mr Hyde, and the same is generally true for SaaS providers. The post SaaS providers and the Jekyll & Hyde dilemma first…