🎙️FS84 - Dealing with disruptive behaviours, with Alan Heckman

In today's episode, Umah welcomes facilitator Alan Heckman to share practical ways to handle disruptive behaviours in groups, drawing on his IAF England and Wales conference workshop and his background with ICA training. They talk about: Common challenges, from subtle withdrawal to over-participation to barbed comments Mango's in facilitation! Setting informal norms and tools for helping people…