# performance analytics (audio feeds) — RSS Amplifier Recent posts from the 1 feeds in the RSS Amplifier directory that cover performance analytics. Page: Feed: --- ## [Teaching a Computer to Speak | Voice AI in the Real World](https://omny.fm/shows/servicenow-techbytes/teaching-a-computer-to-speak-voice-ai-in-the-real-world) _2026-08-05 · ServiceNow Insights_ Voice AI sounds simple until you try to deploy it at scale - across airports, accents, languages, and thousands of employees at once. In this episode of ServiceNow Insights, host Bobby Brill sits down with Midam Kim, an ML engineer and linguist at ServiceNow, to unpack what it actually takes to build voice AI as an enterprise product. From the out-of-vocabulary problem (why AI still struggles with… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/68a21253-7f57-45e3-b58c-b49b014f06d9/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [ServiceNow Process Intelligence | Don't Automate the Chaos](https://omny.fm/shows/servicenow-techbytes/servicenow-process-intelligence-dont-automate-the-chaos) _2026-07-22 · ServiceNow Insights_ Most organizations deploying AI agents can't answer a basic question: is it actually working? Not whether the agent runs - whether the process actually got better. In Episode 3 of our process mining and process intelligence series, Damian Pascale and Roz Parpia join host Bobby Brill to go deep on what it actually looks like to run process intelligence with AI in the mix - from the AI Visibility… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/b645c9ce-11b0-4c2d-a412-b4870149e453/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [ServiceNow Process Intelligence | From Sticky Notes to Process Maps in Five Minutes](https://omny.fm/shows/servicenow-techbytes/servicenow-process-intelligence-from-sticky-notes-to-process-maps-in-five-minutes) _2026-07-09 · ServiceNow Insights_ Is process mining just Six Sigma with better software? Two former Lean Six Sigma consultants - now Product Managers at ServiceNow - answer that question. The answer is more interesting than you'd expect. Tomas Galle (Six Sigma Black Belt) and Roz Parpia (Green Belt) join host Bobby Brill to trace process intelligence from factory floors and sticky-note whiteboards to process maps generated in… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/c2cddc03-6c3e-4761-b068-b48101511ee4/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [The Cost of Building the Right Thing | AI, Speed & Discernment at ServiceNow](https://omny.fm/shows/servicenow-techbytes/the-cost-of-building-the-right-thing-ai-speed-discernment-at-servicenow) _2026-06-17 · ServiceNow Insights_ Engineering teams are building ten times - even a hundred times - more than they could two years ago. That's a win, but one not without challenges. Because the cost of building the right thing has climbed exponentially. In this episode of the ServiceNow Insights podcast, host Bobby Brill sits down with three leaders who are living this tension from three distinct angles: the content and design… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/dd9cc7c5-f82a-497d-b998-b4670152c401/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Being AI Native at ServiceNow](https://omny.fm/shows/servicenow-techbytes/being-ai-native-at-servicenow) _2026-05-27 · ServiceNow Insights_ What does it actually mean to be AI native? Not the buzzword - the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a complete picture of what AI native thinking, building, and working looks like right now. ━━━━━━━━━━━━━━━━━━━━━━━━ WHAT WE COVER ━━━━━━━━━━━━━━━━━━━━━━━━ DI LE - AI Ethicist & Human-Centered AI Strategist, ServiceNow The clearest… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/3cb639f2-0f80-4534-9e6a-b4570162c179/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Day One Ready: What New Engineers Need to Know About AI — Engineering Now Unlocked](https://omny.fm/shows/servicenow-techbytes/day-one-ready-what-new-engineers-need-to-know-about-ai-engineering-now-unlocked) _2026-05-13 · ServiceNow Insights_ Day One Ready: What New Engineers Actually Need to Know About AI | Engineering Now Unlocked Starting your first engineering role - or coming back for a return offer - and wondering what AI actually changes about the job? This episode gives you the real answer, from two engineers living it every day. Jordan Shelton and Cynthia Mathenge sit down with Ian Thurlow (Senior Manager, Data Platform… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/bcdbb784-6fdb-4076-8d4c-b4490000ea64/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [EVA - A Framework for Evaluating Voice Agents by ServiceNow](https://omny.fm/shows/servicenow-techbytes/voice-ai-evaluation-open-source-framework-developed-by-servicenow) _2026-04-29 · ServiceNow Insights_ Voice AI agent evaluation - why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation standards. Featuring real audio examples showing authentication failures, leaked reasoning, and latency problems. WHAT WE COVER TARA BOGAVELLI - Research Engineer, ServiceNow Leading the open-source voice… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/82fd6a28-178f-4264-a5ed-b43a0168d64a/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [AI Control Tower - Governing AI at Scale with ServiceNow](https://omny.fm/shows/servicenow-techbytes/ai-control-tower-governing-ai-at-scale-with-servicenow) _2026-04-15 · ServiceNow Insights_ AI governance at scale - what it means, how to do it, and what regulations you need to know now. Host Bobby Brill brings together five ServiceNow experts across two conversations for a complete 20-minute briefing on governing AI in the enterprise. ━━━━━━━━━━━━━━━━━━━━━━━━ WHAT WE COVER ━━━━━━━━━━━━━━━━━━━━━━━━ RAVI KRISHNAMURTHY - VP, AI Platform, ServiceNow Why hidden AI is one of the biggest… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/2dccb803-2fad-46ed-8981-b42d004c2346/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [AGENTIC AI - The Future of Work and the Agents Building It](https://omny.fm/shows/servicenow-techbytes/agentic-ai-the-future-of-work-and-the-agents-building-it) _2026-04-02 · ServiceNow Insights_ What is Agentic AI - and what can it actually do for your business? In this episode of the podcast, host Bobby Brill brings together three conversations with the people building Agentic AI at ServiceNow into one 20-minute briefing. Whether you're leading a team, managing a platform, or just trying to understand what your company is investing in - this episode gives you the full picture.… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/d8b7b897-fc54-494f-8f6d-b41f017f1d50/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady](https://omny.fm/shows/servicenow-techbytes/the-hidden-cost-of-how-your-business-actually-works-process-mining-with-dan-grady) _2026-03-18 · ServiceNow Insights_ Your dashboards show you what's happening. Process mining shows you why - and what to do about it. In this episode, Bobby Brill sits down with Dan Grady to demystify process mining: what it is, how it works within the ServiceNow platform, and why organizations using it are uncovering years of hidden inefficiency they never knew existed. Dan walks through real customer stories - from a double… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/e496a688-be7a-4cf4-b3ee-b404016038d3/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Licensed Dispensaries, Pay with Crypto (Sponsored)](https://crawlproof.com/a/FgqVLnXlFeNb) _2026-03-18 · **Sponsored**_ Search verified licensed dispensaries and pay with Bitcoin, Lightning, or stablecoins. ## [The Human in the Loop | Ethical AI with Di Le](https://omny.fm/shows/servicenow-techbytes/the-human-in-the-loop-ethical-ai-with-di-le) _2026-03-04 · ServiceNow Insights_ The Human in the Loop | Ethical AI with Di Le ServicveNow Insights Podcast - hosted By Bobby Brill What does it actually mean to build AI responsibly? Not the buzzword version. The real version. In our latest episode, I sat down with Di Le - AI Ethicist and Human-Centered AI Strategist at ServiceNow - and she broke it down in a way I hadn't heard before. Most people use Ethical AI, Responsible AI,… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/45470d01-c0ac-46af-a364-b4020139dd9a/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow](https://omny.fm/shows/servicenow-techbytes/utg-unlocked-ai-careers-partnering-with-ai-and-understanding-global-cloud-services-at-servicenow) _2026-02-19 · ServiceNow Insights_ AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked , Mark Stockford (GVP, Global Cloud Operations) and Alyssa Gerhart (former intern, now full-time employee) share how AI is reshaping work at ServiceNow-from strategic impact to day-to-day execution. Our guest hosts Jorden Shelton and Cynthia Mathenge guide the conversation and explore real AI… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/b27f1d3d-d931-424c-ac6a-b3f6013e15e4/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Exploring Leadership and AI with Anand Tharanathan](https://omny.fm/shows/servicenow-techbytes/exploring-leadership-and-ai-with-anand-tharanathan) _2025-12-24 · ServiceNow Insights_ Exploring Leadership and AI with Anand Tharanathan In this engaging episode of our podcast, we delve into the world of leadership and Artificial Intelligence with Anand Tharanathan, GVP of Product Research and Insights at ServiceNow. Anand shares his journey from an individual contributor to a leadership role, emphasizing the importance of empathy, mentorship, and learning from failure. He… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/fcbe2496-2616-461d-a17a-b3aa00059b9a/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [AI-Driven Innovation with Shruti Shrivastava and Averria Martin](https://omny.fm/shows/servicenow-techbytes/ai-driven-innovation-and-leadership-insights-at-servicenow) _2025-12-03 · ServiceNow Insights_ In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India. Shruti takes the reigns for this episode and interviews Averria Martin, Senior Director, UX Research. The conversation covers a range of topics including the application of AI in research, internal mobility at ServiceNow,… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/241c11d6-9ad7-47f7-8e8f-b3a10182035a/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Narrative Analytics with Agent Ada](https://omny.fm/shows/servicenow-techbytes/narrative-analytics-with-agent-ada) _2025-11-20 · ServiceNow Insights_ Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights… but traditional LLMs weren't designed for that. Amrutha clarifies the distinction by explaining how Agent Ada… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/d25df98c-a266-4535-9fe9-b39a01893234/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework](https://omny.fm/shows/servicenow-techbytes/ai-regulations-explained-eu-ai-act-colorado-law-and-nist-framework) _2025-11-06 · ServiceNow Insights_ Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscape of AI compliance. In this episode, you'll learn… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/59b075b6-5f3d-43ec-9e19-b38d0121bc3e/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack](https://omny.fm/shows/servicenow-techbytes/healthcare-referral-management-and-the-power-of-ai-with-servicenow-and-keenstack) _2025-10-27 · ServiceNow Insights_ In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care through the power of automation and AI. Learn… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/c5daddd9-e5a1-47df-b476-b383011efea0/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [New Accessibility Tools and Updates with Dr. Alaina Beaver](https://omny.fm/shows/servicenow-techbytes/new-accessibility-tools-and-updates-with-dr-alaina-beaver) _2025-09-17 · ServiceNow Insights_ Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibility. Dr. Beaver explains that the world of accessibility is constantly evolving, and it's not a one-time task, but rather an ongoing process. She highlights that ServiceNow has made significant progress in accessibility, particularly with regards to conformance… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/41befbca-b1ca-4465-ad27-b35a014acbdf/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [The Power of Customer Feedback | AI Control Tower & ServiceNow University](https://omny.fm/shows/servicenow-techbytes/the-power-of-customer-feedback-ai-control-tower-servicenow-university) _2025-09-03 · ServiceNow Insights_ Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies manage their AI assets responsibly. Tori Morrison… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/9cfb1152-82e8-43f5-aca7-b34c014cb8c7/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Governing AI at Scale – Welcome to AI Control Tower](https://omny.fm/shows/servicenow-techbytes/governing-ai-welcome-to-ai-control-tower) _2025-08-20 · ServiceNow Insights_ Governing AI - Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this premiere episode, we explore how ServiceNow governs AI at scale through AI Control Tower, a groundbreaking solution that transforms how enterprises manage their artificial intelligence landscape. Host Bobby Brill brings together three visionary leaders. They reveal the… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/45ffa0f7-2d80-4757-be57-b33e013dc784/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Non-custodial Crypto Payments & Escrow (Sponsored)](https://crawlproof.com/a/YadKzfWWvAcy) _2025-08-20 · **Sponsored**_ Accept multi-chain crypto with trustless escrow, instant confirmations, and no KYC ## [Welcome to Horizon - with Brian Zaik and AJ Siegel](https://omny.fm/shows/servicenow-techbytes/welcome-to-horizon-with-brian-zaik-and-aj-siegel) _2025-08-06 · ServiceNow Insights_ In this episode, get introduced to ServiceNow's latest offering, Horizon , the source of truth for experience design at ServiceNow , empowering creators to design better enterprise experiences. Joining the conversation are Brian Zaik and AJ Siegel from ServiceNow, who share their insights and experiences with this innovative design system. They discuss Horizon's role as a central resource for… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/9a1fb87a-dd56-4ad3-9da4-b3300127944c/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Understanding Agentic AI with Rita Castillo](https://omny.fm/shows/servicenow-techbytes/understanding-agentic-ai-with-rita-castillo) _2025-08-05 · ServiceNow Insights_ Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design - AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from deterministic workflows to agentic systems, which… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/979d3b12-d41e-42bc-9f8a-b31e015be59e/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [ServiceNow University and Jayney Howson - Unlocking Talent Transformation](https://omny.fm/shows/servicenow-techbytes/servicenow-university-and-jayney-howson-unlocking-talent-transformation) _2025-07-02 · ServiceNow Insights_ ServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovative learning and development strategies. Jayney… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/998d260c-53d7-4869-843c-b30d0156febc/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Exploring AI Innovations - Insights from ServiceNow Researchers](https://omny.fm/shows/servicenow-techbytes/exploring-ai-innovations-insights-from-servicenow-researchers) _2025-06-18 · ServiceNow Insights_ Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating AI into ServiceNow's Flow Designer. They discuss… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/1c9bc350-b4f4-4d90-be3f-b2fe0159ee46/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [InsightBench & AgentPoirot | The Future of Data Analytics & Insights](https://omny.fm/shows/servicenow-techbytes/insightbench-the-future-of-data-analytics-insights) _2025-05-28 · ServiceNow Insights_ Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics. Also on this episode is an introduction to AgentPoirot, an LLM-powered autonomous… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/70f9a6a4-5148-42b3-8c71-b2db01516dc9/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [The Power of Customer Feedback | Shaping User Experience at ServiceNow](https://omny.fm/shows/servicenow-techbytes/the-power-of-customer-feedback-shaping-user-experience-at-servicenow) _2025-05-14 · ServiceNow Insights_ Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often failed and frustrated users into a powerful solution… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/19c0863b-e6c9-463e-a546-b2db014df5e7/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI](https://omny.fm/shows/servicenow-techbytes/the-spark-teams-creative-revolution-creating-immersive-experiences-with-generative-ai) _2025-04-30 · ServiceNow Insights_ Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. Learn how Midjourney and other innovative tools… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/5df220d4-48c9-4e7f-bb73-b2cd01544452/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Bridging the Gap - How Accessibility and Usability Work Together](https://omny.fm/shows/servicenow-techbytes/bridging-the-gap-how-accessibility-and-usability-work-together) _2025-04-09 · ServiceNow Insights_ In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. The conversation covers the importance of… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/e911b119-0151-4690-963c-b2b90016d253/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [RaptorDB - Revolutionizing Data Platforms with Will Johnson](https://omny.fm/shows/servicenow-techbytes/raptordb-revolutionizing-data-platforms-with-will) _2025-03-26 · ServiceNow Insights_ In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer feedback, and future directions for scaling and… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/9cbcb28a-5459-444c-b068-b2ab01521f20/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Understanding Accessibility Compliance with Alaina Beaver](https://omny.fm/shows/servicenow-techbytes/understanding-accessibility-compliance-with-alaina) _2025-03-12 · ServiceNow Insights_ Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. It's about making it easier for everyone, including… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/6bcffc93-8d91-4972-8432-b26e0185fab2/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Marketplace for AI-Powered Professionals (Sponsored)](https://crawlproof.com/a/2sdJkWKW0jYD) _2025-03-12 · **Sponsored**_ Find professionals who use ChatGPT, Copilot, and Claude to deliver work faster. ## [Creating Multimedia Content at Scale with AI](https://omny.fm/shows/servicenow-techbytes/creating-multimedia-content-at-scale-with-ai) _2025-02-26 · ServiceNow Insights_ In this episode, ServiceNow's multimedia team-Dana Haines, Macy Douglas, and Bobby Brill-discuss the process of creating high-quality video content for the company's documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone and style across their videos. The team also… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/8f92d090-a08c-4c75-af30-b26e0185daf6/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Empathy in Action - Building Accessibility at ServiceNow](https://omny.fm/shows/servicenow-techbytes/empathy-in-action-building-accessibility-at-serv-1) _2025-02-12 · ServiceNow Insights_ In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibility to customers and the significance of customer… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/682d4e34-d342-456a-b97c-b26e018613c3/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [The Humanities and Technology](https://omny.fm/shows/servicenow-techbytes/the-humanities-and-technology) _2025-01-29 · ServiceNow Insights_ In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-friendly, trustworthy, and responsible. Our guests… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/19f1eeb2-fe97-49e6-9b37-b26e0185aba0/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Building Trust in AI with ServiceNow's Now Assist Guardian](https://omny.fm/shows/servicenow-techbytes/building-trust-in-ai-with-servicenows-now-assist-g) _2024-11-20 · ServiceNow Insights_ In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/14731a00-6075-4950-8949-b22c013b7e15/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111) ## [Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales](https://omny.fm/shows/servicenow-techbytes/empathy-in-action-building-accessibility-at-servic) _2024-10-16 · ServiceNow Insights_ Empathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry… [Listen](https://traffic.omny.fm/d/clips/922e0f19-2d84-4485-835c-a83f00036b00/739ec4be-e3b0-402c-939b-a8470155f108/97f1a2c5-bca8-4d8d-8fdb-b205013be660/audio.mp3?utm_source=Podcast&in_playlist=1874ae4a-a5d0-4e62-8a98-a8470155f111)