EVA - A Framework for Evaluating Voice Agents by ServiceNow

Voice AI agent evaluation - why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish industry evaluation standards. Featuring real audio examples showing authentication failures, leaked reasoning, and latency problems. WHAT WE COVER TARA BOGAVELLI - Research Engineer, ServiceNow Leading the open-source voice…