What are YOUR unseen managerial routines?

One of the questions Mike Rother was trying to answer with his research that became Toyota Kata was: “What are the unseen managerial routines that lie behind Toyota’s success with continuous improvement and adaption?” And to summarize (in my own words), what he found was: 1. A pattern for problem-solving and thinking that is taught … Continue reading "What are YOUR unseen managerial routines?"