Pocket, Pavement, Platform: Government in the App Store and on the High Street – Part 3

Part 2 took us underground, to the infrastructure that props up public services. In Part 3, we think about a world where the interface melts away altogether. What happens when services are no longer tapped, but summoned? As AI agents emerge, does that realise the dream of transformation, or is it just that it keeps complexity out of sight? Disappearing interfaces don t disappear the problem If…