# ombudsman (audio feeds) — RSS Amplifier Recent posts from the 1 feeds in the RSS Amplifier directory that cover ombudsman. Page: Feed: --- ## [Spotlight on accessible communication report audio](https://soundcloud.com/user-889008594/spotlight-on-accessible) _2026-08-19 · Making Complaints Count_ An audio version of our Spotlight on accessible communication report. [Listen](https://feeds.soundcloud.com/stream/2383843500-user-889008594-spotlight-on-accessible.mp3) ## [Sadia Mir, Public Engagement Advisory Group member | Making Complaints Count](https://soundcloud.com/user-889008594/peag-podcast-for-review) _2026-02-24 · Making Complaints Count_ Sadia Mir, member of our Public Engagement Advisory Group joins us on the latest episode of our podcast. The Group gives us feedback and ideas about how to make sure complainants get a high quality, empathetic and timely service from us. Sadia shares her experiences of being a member of the group, how the group improves the service of PHSO for the people that use it and why it's so important to be… [Listen](https://feeds.soundcloud.com/stream/2252758868-user-889008594-peag-podcast-for-review.mp3) ## [Episode seven | Paula Sussex, Parliamentary and Health Service Ombudsman](https://soundcloud.com/user-889008594/paula-podcast-for-review) _2025-12-01 · Making Complaints Count_ We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count. Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future. [Listen](https://feeds.soundcloud.com/stream/2214227348-user-889008594-paula-podcast-for-review.mp3) ## [Episode six | Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme](https://soundcloud.com/user-889008594/for-review-sandy-lewis) _2025-09-17 · Making Complaints Count_ The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our latest Making Complaints Count episode, we explore what this means for families and the NHS. Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme (MNSI), joins Policy and Public Affairs Officer Roshana Amiri on the latest episode of Making Complaints Count to discuss:… [Listen](https://feeds.soundcloud.com/stream/2168100486-user-889008594-for-review-sandy-lewis.mp3) ## [Episode five | Complaint Standards](https://soundcloud.com/user-889008594/complaint-standards) _2025-07-09 · Making Complaints Count_ This week, we're joined by Paul from DEFRA, Gemma from University Hospital Birmingham and Tina from Natural England to discuss the Complaint Standards. The Complaint Standards set out how NHS and UK central government organisations should approach complaint handling in a clear and consistent way. They help organisations to: - deliver everyday good complaint handling - meet the expectations of… [Listen](https://feeds.soundcloud.com/stream/2116739883-user-889008594-complaint-standards.mp3) ## [Episode four | Lisa Cowley, CEO at Beacon Vision](https://soundcloud.com/user-889008594/for-review-lisa-cowley-making-complaints-count-episode) _2025-04-23 · Making Complaints Count_ In the latest episode of Making Complaints count, our Outreach and Engagement Officer Alison Smith is joined by Lisa Cowley, CEO of sight loss charity Beacon Vision. Lisa attended one of our Complaint Champions workshops that support organisations with the tools they need to help people that use their service to navigate the complaint process. They discuss what Lisa found out during the workshop… [Listen](https://feeds.soundcloud.com/stream/2073044980-user-889008594-for-review-lisa-cowley-making-complaints-count-episode.mp3) ## [Episode three | Dr Tony Dysart](https://soundcloud.com/user-889008594/ep-3-tony-dysart) _2025-02-10 · Making Complaints Count_ Our Policy and Public Affairs Manager Anna Davies is joined by Dr Tony Dysart, Senior Lead Clinician at the Parliamentary and Health Service Ombudsman. They discuss the launch of Tony’s new patient safety blog series and: - how his work at PHSO informs his work as a GP - the biggest patient safety challenges facing the NHS and how these can be overcome - what culture changes are needed to improve… [Listen](https://feeds.soundcloud.com/stream/2030634788-user-889008594-ep-3-tony-dysart.mp3) ## [Episode two | Bishop Dr Desmond Jaddoo MBE](https://soundcloud.com/user-889008594/episode-two-bishop-dr-desmond-jaddoo-mbe) _2024-12-16 · Making Complaints Count_ In the latest episode of Making Complaints Count, our Equality, Diversity and Inclusion Advisor Annie Wakefield is joined by Bishop Dr. Desmond Jadoo MBE, Chair and director of the Windrush National Organisation. They discuss the Windrush Compensation scheme and: - our report which spotlighted common reasons people were wrongly denied compensation - his personal experiences with Windrush - the… [Listen](https://feeds.soundcloud.com/stream/1986423867-user-889008594-episode-two-bishop-dr-desmond-jaddoo-mbe.mp3)