The nightmare of changing your internet bundle

Our internet bill was too high. It had gone beyond the promotional contract period and the triple-play bundle for 300/300 net, medium-level TV package, and home phone (yes, a landline!) was just too much considering that we almost never watched live TV/DVR anymore. My goal was simple: Increase our net to gigabit, keep the home phone, completely ditch cable. After struggling with their terrible web…