Ep. 35: Good Speak: Non-Escalation Strategies for Healthcare

In healthcare, the words you choose can mean the difference between connection and confrontation. In this episode of Confidence in Conflict , Marcus (former healthcare security director) and Natalie (nurse practitioner and clinical team leader) explore “Good Speak” —the use of verbal and non-verbal communication as proactive tools to prevent conflict before it starts. Together, they unpack…