Your Norm Is Not the Norm

As my wife likes to tell me, "Marco, your norm is not the norm." "Mr. Troeger, there is no record of your ticket in our system," the gate agent tells me after a series of alarming beeps emanated from her ticket scanner. I was connecting flights in Minneapolis, attempting to board my flight home to Grand Rapids. "But I just flew here from San Francisco and this is my connection and that is my…