How companies weaponize the terms of service against you

Brendan Ballou is founder of the Public Integrity Project and author of the new book, When Companies Run the Courts, about the rise of forced arbitration. Forced arbitration is similarly everywhere in modern life, and there have been some very high-profile cases these past few years highlighting how deeply unfair these clauses are to consumers. Brendan’s book delves into how and why we got here —…