Justin Lewis provides an AI reality check

Welcome to a special episode of HME News in 10, sponsored by Brightree. Today’s guest is Justin Lewis, senior director of Brightree’s ReSupply LiveCall Service. He offers a reality check on AI and how to use it in a way that actually improves patient experience. “We put a lot of thought into how a call should actually feel from the patient’s perspective – where it should start, how we should ask…