Increasing Number of Mental Health Calls Directed to NYPD Alternative, Yet Police Remain Primary Responders in NYC

An increasing number of 911 calls involving individuals experiencing mental health crises are now being directed to B-HEARD, a program in NYC that dispatches teams of social workers and emergency medical technicians instead of police officers. Last fiscal year, B-HEARD responded to nearly 15,000 calls, a significant increase from the previous year. Despite this progress, […]