Moving fast without breaking things — Part 5: Customers in the Loop

Part 5: Feedback Loops Beyond Boundaries – When Customers Are in the Loop Link to heading Feedback Doesn’t Stop at the Org Chart Link to heading Up to now, we’ve talked about feedback loops inside the walls of your startup: devs to PMs, QA to engineers, logs to on-call. But sometimes the most powerful loops are the ones that extend across business boundaries—when your systems proactively surface…