How leaders handle incompetence #4

I learned this simple framework about understanding why people do not perform. Reasons for underperformance can be classified into four types: Don't know - They don't even realise that they are performing below expectations. Don't know how - They know what they are supposed to do, but they can't do it. They are not trained. They have never been taught. Can't - They know how to do the job, but they…