When Clients Ask AI Before They Ask You

More pet owners are asking an AI agent before they call the clinic. They’re walking into the exam room with AI-generated ideas, possible causes, treatment questions, and sometimes a pretty strong opinion about what should happen next. So how should veterinary teams respond? In this 501st weekly episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, talk about what…