# modern customer podcast (audio feeds) — RSS Amplifier Recent posts from the 1 feeds in the RSS Amplifier directory that cover modern customer podcast. Page: Feed: --- ## [How Alaska Airlines Is Transforming the Customer Journey With AI](https://themoderncustomer.libsyn.com/how-alaska-airlines-is-transforming-the-customer-journey-with-ai) _2026-08-18 · The Modern Customer Podcast_ Alaska Airlines is proving that the best CX transformations make complexity disappear for customers. As Alaska Airlines and Hawaiian Airlines moved onto one technology foundation, the goal was to replace separate bookings, tickets, apps, and support channels with a more connected journey while preserving what makes each brand distinct. This week on The Modern Customer Podcast, Charu Jain , SVP of… [Listen](https://traffic.libsyn.com/secure/themoderncustomer/Audio_Charu_Jain_-_Podcast.mp3?dest-id=296053) ## [How FedEx Uses AI to Deliver Visibility, Control, and Peace of Mind](https://themoderncustomer.libsyn.com/how-fedex-uses-ai-to-deliver-visibility-control-and-peace-of-mind) _2026-08-11 · The Modern Customer Podcast_ FedEx moves 18 million packages every day, but customers shouldn't have to feel the complexity behind any of them. Using AI and two petabytes of daily data, FedEx can anticipate potential problems, improve delivery visibility, and give customers more control and peace of mind. This week on The Modern Customer Podcast, Neil Gibson, Senior Vice President of Global Customer Experience at FedEx,… [Listen](https://traffic.libsyn.com/secure/themoderncustomer/Audio_Neil_Gibson_-_Podcast.mp3?dest-id=296053) ## [Virgin Atlantic Launches the First Airline App in ChatGPT](https://themoderncustomer.libsyn.com/virgin-atlantic-launches-the-first-airline-app-in-chatgpt) _2026-08-04 · The Modern Customer Podcast_ Virgin Atlantic is the first airline in the world to launch an app within ChatGPT. What could this mean for the future of travel? In this episode of The Modern Customer Podcast, Blake Morgan speaks with Juha Jaervinen , Chief Customer Officer at Virgin Atlantic, about how the airline is using AI to improve travel discovery while human service continues to set the brand apart. The conversation goes… [Listen](https://traffic.libsyn.com/secure/themoderncustomer/Audio_Juha_Jaervinen_-_Podcast_1.mp3?dest-id=296053) ## [How End-to-End Testing Builds Better AI Customer Experiences](https://themoderncustomer.libsyn.com/how-end-to-end-testing-builds-better-ai-customer-experiences) _2026-07-28 · The Modern Customer Podcast_ AI readiness goes beyond testing the model. Even strong AI can fall short when it relies on outdated information, broken workflows, or poor handoffs between AI and human agents. This week on The Modern Customer Podcast, Seth Johnson, Chief Technology Officer at Cyara , shares what companies need to validate before scaling customer-facing AI. 🎧 Listen to the full episode to learn how end-to-end… [Listen](https://traffic.libsyn.com/secure/themoderncustomer/Audio_Seth_Johnson_-_Podcast.mp3?dest-id=296053) ## [How TIAA Is Using AI to Personalize the Future of Retirement](https://themoderncustomer.libsyn.com/how-tiaa-is-using-ai-to-personalize-the-future-of-retirement) _2026-07-21 · The Modern Customer Podcast_ Personalization could transform the future of retirement planning. This week on The Modern Custome Podcast, Jessica Austin Barker , Chief Digital Officer and Client Experience Officer at TIAA, joins Blake Morgan to explore how AI could help people receive guidance that reflects their individual goals, circumstances, and changing paths to retirement. Jessica shares why personalization remains only… [Listen](https://traffic.libsyn.com/secure/themoderncustomer/Audio_Jessica_Austin_Barker_-_Podcast_V2.mp3?dest-id=296053) ## [Deflection Is Dead: Why Customer Engagement Is the New Goal](https://themoderncustomer.libsyn.com/deflection-is-dead-why-customer-engagement-is-the-new-goal) _2026-07-14 · The Modern Customer Podcast_ What if getting rid of customers quickly is actually bad for business? That's the case Pasquale DeMaio , VP of Amazon Connect Customer, makes on this week's episode of The Modern Customer Podcast . His point: if your AI strategy is built around deflection, you're not saving money—you're handing customers straight to your competitors. We also dig into how deterministic and agentic AI work together,… [Listen](https://traffic.libsyn.com/secure/themoderncustomer/Audio_AWS_Approved_Podcast_-_Blake_Morgan_CCW_Interview_7.6.26_2_21p.mp3?dest-id=296053) ## [How to Do More With Less: Future-Proofing Work in an AI-Driven Economy](https://themoderncustomer.libsyn.com/how-to-do-more-with-less-future-proofing-work-in-an-ai-driven-economy) _2026-07-07 · The Modern Customer Podcast_ Watching AI automate work that once required thousands of designers, marketers, and copywriters forced Sharon Gai to rethink one fundamental question: What creates value when AI can do more of the work? That's one of the biggest ideas from my latest conversation with Sharon Gai, former Alibaba executive and author of How to Do More With Less . This week on The Modern Customer Podcast , Sharon… [Listen](https://traffic.libsyn.com/secure/themoderncustomer/Audio_Sharon_Gai_-_Podcast.mp3?dest-id=296053) ## [The Power of Pull: How Customer Demand Drives Business Growth](https://themoderncustomer.libsyn.com/the-power-of-pull-how-customer-demand-drives-business-growth) _2026-06-30 · The Modern Customer Podcast_ Why do some companies create products customers can't wait to buy while others struggle to gain traction—even with better technology and bigger budgets? According to entrepreneur, author, and Harvard Fellow Rob Snyder, the answer isn't a better product. It's customer demand. In this episode of The Modern Customer Podcast, Blake Morgan sits down with Rob to discuss the ideas behind his new book,… [Listen](https://traffic.libsyn.com/secure/themoderncustomer/audio_Rob_Snyder_-_Podcast.mp3?dest-id=296053) ## [AI Digital Workers Are Getting Job Descriptions](https://themoderncustomer.libsyn.com/ai-digital-workers-are-getting-job-descriptions) _2026-06-22 · The Modern Customer Podcast_ This episode is sponsored by Salesforce . One of the most interesting conversations I had at Salesforce Connections was about digital workers. This week on The Modern Customer Podcast, Lauren Esposito, CMO of Asymbl, shares how organizations are beginning to approach AI agents as digital workers—with defined roles, KPIs, managers, and accountability to drive meaningful business outcomes. We… [Listen](https://traffic.libsyn.com/secure/themoderncustomer/v2_Podcast__Audio_Lauren_Esposito_.mp3?dest-id=296053) ## [One Cloud, Every AI Layer (Sponsored)](https://crawlproof.com/a/AVVmf9ZBhaCt) _2026-06-22 · **Sponsored**_ Run agents, inference, and infrastructure on one stack — economics improve as you scale. ## [How Salesforce Is Bringing AI Agents Into Marketing](https://themoderncustomer.libsyn.com/how-salesforce-is-bringing-ai-agents-into-marketing) _2026-06-16 · The Modern Customer Podcast_ This video is sponsored by Salesforce. This week on The Modern Customer Podcast: Amber Armstrong, CMO of Agentforce Applications at Salesforce, joins me for a conversation recorded live at Salesforce Connections. Everyone is talking about AI agents. But according to Amber, the biggest question customers are asking is surprisingly simple: "Where do I start?" We discuss what's separating companies… [Listen](https://traffic.libsyn.com/secure/themoderncustomer/Audio_Amber_Armstrong.mp3?dest-id=296053)