Hybrid AI Architecture: Combining RAG and Fine-Tuning for Enterprise-Grade Support Systems

Companies today face a tough challenge: they need chatbots that are secure, accurate, and fast. More specifically, they need AI systems that handle support questions reliably without exposing sensitive data or sounding like a robot. The stakes are real. Data breaches, slow response times, and poor answer quality directly impact the bottom line. According to IBM's 2025 report, the average cost of a…