Create a Practice Language Playbook That Converts Patients with Confidence

Have you ever walked past your front desk and thought, "That's not how I would have said that to a patient"? Yeah, me too. I used to get frustrated, but then I realized something important—it's not their fault. It's ours as leaders. If our team doesn’t speak with the same confidence and clarity we do, it’s because we haven’t taught them how. In this episode, I’m walking you through how to build…