AI is Not the Answer: the Meaninglessness of AI Customer Experience Management Platforms

In my last blog post, I shared a disciplinary conversation that I had with Perplexity AI, a tool that had presented me false information via “hallucination.” It was my first experience encountering AI-generated falsehoods presented in such an optimistic and confident manner, a manner which we have all nevertheless come to expect. You can read … Continue reading AI is Not the Answer: the…