The Artificial Stupidity called Amazon support

My mother was asking me about this whole AI thing, and my take on it as a technical person. I in-turn asked her back, "What was your last experience with AI like?" "Well", she said, "The only times I deal with AI is when I need customer support. The last time I used it was with Amazon. I wanted to report that the product I ordered was not delivered. I was not able to explain this to the AI chatbot…