Stop Return Fraud | Chris Malta's EBiz Insider Podcast

Return fraud is the business equivalent of getting punched in the face and then having to apologize for bleeding on someone's fist. You ship a product, the customer uses it, wears it, breaks it, or just changes their mind, and then demands their money back like you're running a free rental service. And because you're terrified of a bad review, you eat the loss and smile through it.