Shortcuts are feedback

Even if you didn&rsquo;t cut corners at work this week, you definitely did on the way there. When you drifted onto grass to save time, you walked on a &ldquo;desire path&rdquo;. Not because you didn&rsquo;t care about the grass, but because you cared about your time more. The designers didn&rsquo;t. Those worn-out paths reveal their poor planning, not your disobedience. They show what the users…