Lessons from Scale #7: Humans Are Not a Scalable Integration Pattern

Ignore the person behind the curtain For most of my career, GIS has “ worked” not because the systems were resilient, but because very smart, very patient people were standing just out of frame. When something broke, a person noticed. When data didn’t line up, a person fixed it. When a workflow wasn’t documented, a person remembered how it worked last time. Because that person existed, the system…