Lessons from Scale #8: APIs Don’t Integrate Systems. Workflows Do.

Humans have been glue for as long as technology has existed Every modern system has APIs. And yet somehow, at scale, work still moves through screenshots, Slack messages, copied IDs, “ just rerun it,” and people who remember what happened last Tuesday . This isn’t because APIs are bad. It’s because APIs don’t integrate systems. They expose capability , not intent . APIs are necessary — and…