Business Process Optimization and Human Service Programs

On today’s episode, we explore Business Process Optimization, which we will call BPO. We look at what BPO really is, what it isn’t, and why it has become one of the most powerful tools for strengthening human services programs. BPO is often misunderstood as a technical or automation exercise. Too often it’s thought of as a “nice to have” extra rather than a critical part of any modernization…