Plenary information

Day 1: Monday 15 September Plenary 1: ROE: Return on Empathy Dr Jonathan LaPook We all agree the world is aching for more empathy. But does empathy translate to the bottom line? And if so, can it be taught, learned, and scaled within a large institution? Dr. Jon LaPook takes us on the inspiring journey of The Empathy Project , from its birth in 2014 to its pivotal role today fostering a culture of…