The Binomial Trap: Why 99% Reliability Still Fails Users

Somewhere in mid-2024, our revenue acceleration slowed despite shipping customer-requested capabilities at a lightning-fast rate. It wasn t sudden; it was like a gradual, invisible friction stole our energy slowly over a few months. Confounding matters, users were spending even more time in the platform and 1-day retention figures were noticeably higher. But users were converting [ ]