Building a Transactional Email Platform: From One Team to a Company-Wide Service

Photo by Brett Jordan on Unsplash I led the development and scaling of our transactional email platform: the system that sends every booking-related message to customers across our travel product. What began as a solution owned by a single team grew into a shared platform that multiple product teams rely on for transactional communications. This post is a high-level look at the product context,…